Program Director- CSS

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Generous PTO

403(b) retirement plan

Educational assistance

Medical, dental, vision benefits

Employee assistance programs

Job summary

Behavioral Health Network (BHN) in Massachusetts is seeking a Program Director for our Clinical Stabilization Services (CSS) to lead clinical, administrative, and operational aspects of the program within a safe, trauma-informed residential setting.

You will oversee admissions, treatment planning, licensing, and fiscal responsibilities, while recruiting and developing staff and strengthening collaborations with partners to ensure high-quality, recovery-oriented care.

Qualifications

• High school diploma or GED required; bachelors degree preferred.
• Clinical licensure (LADC I, LICSW, LMHC) preferred.
• At least five years in human services, incl. ≥2 years supervisory.
• Experience leading substance-use treatment or stabilization services.
• Experience managing third-party revenue services; familiarity with MA DPH regs.

Responsibilities

• Provide clinical, administrative, fiscal, and operational leadership for BHN's CSS program.
• Plan, develop, organize, and direct program operations per BHN goals and regs.
• Ensure high-quality, trauma-informed, recovery-oriented services in a safe residential setting.
• Oversee admissions, census, assessments, treatment planning, and discharge planning.
• Promote multidisciplinary collaboration among clinical, medical, nursing, recovery-support, and case-management staff.
• Maintain program licensing and compliance with MA DPH and accreditation.
• Lead recruitment, onboarding, training, supervision, and performance for leaders and staff.
• Monitor incidents, training, documentation quality, productivity, and billing records.
• Partner with senior leadership on budgeting and resource planning.
• Strengthen relations with withdrawal-management programs, payers, and community providers.

Skills

Leadership

Communication

Organization

Collaboration

Decision-making

Conflict resolution

Education

Bachelor's degree in a clinical or human-services field

High school diploma or GED

Clinical licensure (LADC I, LICSW, LMHC)

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide clinical, administrative, fiscal, and operational leadership for BHN's Clinical Stabilization Services program.
• Plan, develop, organize, and direct program operations in alignment with BHN's mission, program goals, and applicable regulatory and accreditation requirements.
• Ensure high-quality, person-centered, trauma-informed, harm-reduction, and recovery-oriented clinical services within a safe and structured residential environment.
• Oversee admissions, census, assessments, treatment planning, clinical programming, documentation, utilization review, discharge planning, and transitions to continuing care.
• Promote effective multidisciplinary collaboration among clinical, medical, nursing, recovery-support, and case-management staff to meet each individual's treatment needs.
• Maintain program licensing and regulatory compliance, including applicable Massachusetts DPH, Bureau of Substance Addiction Services, and accreditation requirements.
• Lead recruitment, onboarding, training, supervision, performance evaluation, corrective action, and professional development for program leaders and staff.
• Monitor incidents, complaints, required training, documentation quality, productivity, financial records, contract billing requirements, and quality-assurance activities.
• Partner with senior leadership on annual budgeting, resource planning, operational forecasting, and the responsible use of program resources.
• Strengthen relationships with withdrawal-management programs, referral sources, payers, community providers, recovery supports, and other BHN services to promote continuity of care.

Who You Are

• High school diploma or GED required; bachelor's degree in a clinical or human-services field preferred.
• Clinical licensure, such as LADC I, LICSW, or LMHC, preferred.
• At least five years of experience in human services required, including a minimum of two years of supervisory experience.
• Experience leading substance-use treatment, clinical residential, or stabilization services preferred.
• Experience managing services that generate third-party revenue preferred.
• Working knowledge of Massachusetts DPH Bureau of Substance Addiction Services regulations and applicable licensing requirements.
• Commitment to individual empowerment, human rights, harm reduction, person-centered trauma-informed care, recovery, and community integration.
• Excellent leadership, communication, organization, technological, collaboration, decision-making, and conflict-resolution skills.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $70,000-$100,000