Supervisor I - MCI

Behavioral Health Network, Inc (BHN); Worcester (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Supportive Team Culture

Stability & Opportunity

Comprehensive Benefits

Great Place to Work

Job summary

Behavioral Health Network (BHN) in Worcester, MA seeks a Supervisor I to join the MCI team, guiding programming, milieu management, and staff supervision in a collaborative, mission-driven setting.

The role requires a Master's degree in a relevant field, clinical licensure, and at least two years of supervised counseling plus one year of supervisory experience; strong communication and teamwork are essential.

Qualifications

• Master's degree in a relevant field is required.
• Independent clinical licensure required.
• Two years of supervised clinical counseling experience and at least one year of supervisory experience.
• Commitment to empowerment, human rights and community integration.
• Lived experience in recovery preferred.
• Excellent verbal and written communication skills.
• Ability to work effectively in a team.

Responsibilities

• Provide oversight of programming and milieu management.
• Provide individual and group supervision to staff.
• Ensure staff remain current in all required trainings.
• Oversee and assign caseloads; maintain own caseload when necessary.
• Develop and manage group schedules.
• Oversee support requests and develop/implement treatment plans.
• Manage crises within the program and follow up with staff and individuals served.
• Monitor assessments, treatment plans, progress notes, and discharge summaries.
• Complete utilization management reviews with the Site Coordinator.
• Attend and facilitate staff meetings and weekly multidisciplinary team meetings.
• Conduct chart reviews to ensure BHN standards are met.
• Monitor service coordination for individuals served.
• Submit data into EIM/ESM and train staff to ensure timely submissions.
• Create staff evaluations and obtain Program Director approval.
• Maintain direct service productivity as established by the Program.
• Maintain clinical licensure and continuing education requirements.
• Participate in supervisor on-call rotation.
• Maintain communication with funding sources or contracts.
• Collaborate with Program Director to ensure service quality and recruitment needs.
• Provide ongoing evaluation of program performance and staff.

Education

Master's Degree in Clinical Psychology, Education Counseling, Medicine, Mental Health, Psychology, Psychiatric Nursing, Rehabilitative Counseling, or Social Work

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Supervisor I to join our MCI team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Provide oversight of programming and milieu management.
• Provide individual and group supervision to staff.
• Ensure staff remain current in all required trainings.
• Provide oversight and assignment of caseloads; maintain an individual caseload when necessary.
• Develop and manage group schedules.
• Provide oversight of support requests and develop/implement treatment intervention plans, as appropriate.
• Manage crises within the program, providing immediate support and guidance to staff and individuals served, and ensure appropriate follow-up, documentation, and resolution.
• Monitor the formulation and completion of assessments, treatment plans, progress notes, group notes, and discharge summaries.
• Complete utilization management reviews in a timely manner, working collaboratively with the program Site Coordinator to ensure continued stay for individuals served, as appropriate.
• Attend and facilitate staff meetings and weekly multidisciplinary team meetings.
• Conduct chart reviews to ensure compliance with BHN standards.
• Monitor service coordination for individuals served.
• Serve as an authorized representative for completion and submission of data into the Enterprise Invoice/Service Management (EIM/ESM) business service within the Virtual Gateway Organization Management system; designate and train staff to submit data, providing ongoing oversight to ensure quality and timely submissions.
• Create staff evaluations; review and receive approval from the Program Director.
• Maintain direct service productivity as established by the Program.
• Maintain clinical licensure and continuing education requirements.
• Participate in supervisor on-call rotation.
• Maintain communication with funding sources or other contracts, as appropriate.
• Work collaboratively with the Program Director to ensure quality of services, identify staffing needs, and recruit, screen, and hire program staff.
• Provide effective ongoing evaluation of program performance and staff, instituting appropriate discipline as needed.
• Represent BHN at local and state meetings, as needed.
• Perform other tasks as requested by supervisor.

Who You Are

• Master's Degree in Clinical Psychology, Education Counseling, Medicine, Mental Health, Psychology, Psychiatric Nursing, Rehabilitative Counseling, or Social Work required.
• Independent clinical licensure required.
• Two years of supervised clinical counseling experience, and at least one full-time equivalent year of clinical supervisory experience required.
• Commitment to empowerment and growth, human rights, and community integration for individuals served.
• Lived experience in recovery preferred.
• Excellent verbal and written communication skills.
• Must be able to work within a team setting.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Pay Rate: $24-$28/hr