Program Director- CSS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Team Culture

Stability & Opportunity

Comprehensive Benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc. seeks a Program Director to lead the Clinical Stabilization Services (CSS) team in Western Massachusetts, overseeing clinical, administrative, fiscal, and operational aspects of a residential program.

You will ensure trauma-informed, recovery-oriented care, recruit and develop staff, manage licensing and regulatory compliance, and partner with senior leadership on budgeting and strategic planning.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in a clinical or human-services field preferred.
• Clinical licensure such as LADC I, LICSW, or LMHC preferred.
• At least five years of experience in human services required, including two years supervisory experience.
• Experience leading substance-use treatment or stabilization services preferred.
• Working knowledge of Massachusetts DPH Bureau of Substance Addiction Services regulations.
• Commitment to empowerment, harm reduction, trauma-informed care, recovery and community integration.
• Excellent leadership, communication, organizational, and collaboration skills.

Responsibilities

• Provide clinical, administrative, fiscal, and operational leadership for BHN's Clinical Stabilization Services program.
• Plan, develop, organize, and direct program operations in alignment with BHN's mission and regulatory requirements.
• Ensure high-quality, trauma-informed clinical services within a safe residential environment.
• Oversee admissions, census, assessments, treatment planning, documentation, and discharge planning.
• Promote multidisciplinary collaboration among clinical, medical, nursing, recovery-support and case-management staff.
• Maintain program licensing and regulatory compliance with MA DPH and accreditation requirements.
• Lead recruitment, onboarding, training, supervision, and professional development for program leaders and staff.
• Monitor incidents, required trainings, documentation quality, productivity, and quality-assurance activities.
• Partner with senior leadership on budgeting, resource planning, and forecasting.
• Strengthen relationships with referral sources, payers, and community providers to promote continuity of care.

Education

High school diploma or GED

Bachelor's degree in clinical or human-services field (preferred)

Clinical licensure such as LADC I, LICSW, or LMHC (preferred)

5+ years experience in human services

2+ years supervisory experience

Experience in substance-use treatment or stabilization services (preferred)

MA DPH regulatory knowledge (preferred)

Job description

• Pay or shift range: $70,000 USD to $100,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Program Director to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide clinical, administrative, fiscal, and operational leadership for BHN's Clinical Stabilization Services program.
• Plan, develop, organize, and direct program operations in alignment with BHN's mission, program goals, and applicable regulatory and accreditation requirements.
• Ensure high-quality, person-centered, trauma-informed, harm-reduction, and recovery-oriented clinical services within a safe and structured residential environment.
• Oversee admissions, census, assessments, treatment planning, clinical programming, documentation, utilization review, discharge planning, and transitions to continuing care.
• Promote effective multidisciplinary collaboration among clinical, medical, nursing, recovery-support, and case-management staff to meet each individual's treatment needs.
• Maintain program licensing and regulatory compliance, including applicable Massachusetts DPH, Bureau of Substance Addiction Services, and accreditation requirements.
• Lead recruitment, onboarding, training, supervision, performance evaluation, corrective action, and professional development for program leaders and staff.
• Monitor incidents, complaints, required training, documentation quality, productivity, financial records, contract billing requirements, and quality-assurance activities.
• Partner with senior leadership on annual budgeting, resource planning, operational forecasting, and the responsible use of program resources.
• Strengthen relationships with withdrawal-management programs, referral sources, payers, community providers, recovery supports, and other BHN services to promote continuity of care.

Who You Are:

• High school diploma or GED required; bachelor's degree in a clinical or human-services field preferred.
• Clinical licensure, such as LADC I, LICSW, or LMHC, preferred.
• At least five years of experience in human services required, including a minimum of two years of supervisory experience.
• Experience leading substance-use treatment, clinical residential, or stabilization services preferred.
• Experience managing services that generate third-party revenue preferred.
• Working knowledge of Massachusetts DPH Bureau of Substance Addiction Services regulations and applicable licensing requirements.
• Commitment to individual empowerment, human rights, harm reduction, person-centered trauma-informed care, recovery, and community integration.
• Excellent leadership, communication, organization, technological, collaboration, decision-making, and conflict-resolution skills.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you’re ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we’d love to hear from you.

Salary Range: $70,000-$100,000

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.