Live-In House Manager-ACCS

Behavioral Health Network, Inc.; Worcester (MA); On-site; USD 57,859,000 - 61,992,000; Full time

Benefits offered by this job

Generous PTO

403(b) plan

Educational assistance

Medical benefits

Dental benefits

Vision benefits

Employee assistance program

Job summary

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services. We are seeking a Live-In House Manager to support the ACCS team in Western Massachusetts, with overnight oversight from 10:00 pm to midnight.

You will reside in the facility, monitor wellbeing, assist in crises, and document activities while coordinating with staff. Competitive benefits and growth opportunities accompany this essential, mission-driven role.

Qualifications

• High school diploma or GED required.
• Previous experience working with SUD population preferred.
• Knowledge of the population served and related policies/protocols.
• Strong problem-solving skills with crisis management ability.
• Effective verbal and written communication with individuals served, peers, supervisors, and professionals.
• Ability to maintain confidentiality and communicate professionally.

Responsibilities

• Reside in the facility to be available for emergencies and crisis situations during night-time hours, including overnight oversight from 10:00 pm to midnight.
• Routinely observe individuals served to assess changes in behaviour related to mental/physical health.
• Assist individuals during crisis situations with crisis interventions and safety measures overnight.
• Visit individuals in crisis or wellbeing concerns to assess if intervention is needed.
• Communicate important information to program staff, supervisors, and providers.
• Conduct routine house meetings to communicate expectations and feedback.
• Participate in orientation for new individuals entering the facility.
• Maintain daily logs and required documentation.
• Meet regularly with the Program Coordinator/Director to review status and issues.
• Inspect facility interior/exterior and report concerns; respond to emergencies.
• Conduct quarterly fire drills and document results.
• Maintain CPR/First Aid certifications.

Skills

Problem-solving

Communication

Confidentiality

Education

HS diploma/GED

Tools

CPR/First Aid certifications

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Live-In House Manager to join our Adult Community Clinical Supports (ACCS) team.

What We Offer:

• Unique Live-In Role - Reside in the facility and be a steady, reassuring presence for individuals served during overnight hours.
• Meaningful Impact - Provide crucial support to individuals working toward recovery, offering safety, stability, and connection when they need it most.
• Supportive Team Culture - Join a team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Growth-Oriented Environment - Build valuable direct-care and crisis-response experience within a mission-driven organization.
• Comprehensive Benefits - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Reside in the facility to be available for emergencies and crisis situations during night-time hours, including required overnight oversight from 10:00 pm to midnight.
• Routinely observe individuals served to assess changes in behavior related to mental and/or physical health.
• Assist individuals served during crisis situations, providing crisis interventions and safety measures overnight.
• Visit individuals served identified as experiencing a crisis or wellbeing concerns to assess whether intervention is needed.
• Communicate important individual-related information to program staff, supervisors, and providers.
• Conduct routine house meetings with individuals served to communicate expectations, address concerns, and provide feedback.
• Participate in orientation for new individuals served entering the facility.
• Maintain daily logs and other required documentation.
• Meet regularly with the Program Coordinator and/or Program Director to review individual status and facility issues.
• Inspect the interior and exterior of the facility, reporting concerns to maintenance and responding to emergency facility issues.
• Conduct quarterly fire drills with individuals served and document results.
• Maintain CPR/First Aid certifications.

Who You Are:

• High school diploma or GED required.
• Previous experience working with the SUD population preferred.
• Knowledge of the population served, along with organizational and program policies and protocols.
• Strong problem-solving skills, with the ability to respond to and coordinate crisis management needs.
• Effective verbal and written communication skills with individuals served, peers, supervisors, and other professionals.
• Ability to maintain confidentiality and communicate professionally.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're looking for a role where your presence makes a real difference overnight, we'd love to hear from you.

Pay Rate: $21.00/hr