Specialist I TEMP, Enrollment Application Support

Joliet Junior College; Joliet (IL); Hybrid; USD 28,929 - 30,307; Part time

Job summary

Joliet Junior College in Joliet, IL is seeking a Specialist I TEMP, Enrollment Application Support to assist the Admissions Technical Analyst I with setup, online student admissions applications, and processing.

The role includes compiling reports, maintaining records, responding to correspondence, and supporting front-line enrollment operations. Part-time status with potential remote work after training; exposure to ERP systems and data workflows is provided.

Qualifications

• Associate's Degree or HS diploma with 2 years office experience.
• Customer service experience required.
• Proficient in Word and Excel.
• Strong organizational skills and ability to multitask.
• Ability to collaborate with college staff and exhibit cultural competence.
• Commitment to diversity and inclusion.

Responsibilities

• Process and review student applications for admissions.
• Assist with matching and merging duplicate applicant records.
• Test, troubleshoot and evaluate software for department needs.
• Generate reports, assist data collection and compilation.
• Support other enrollment center front-line areas as needed.
• Perform related duties as assigned.

Skills

Customer service

MS Office

Organizational skills

Multitasking

Cultural competence

Interpersonal skills

Education

Associate's Degree

High school diploma + 2 years office experience

Tools

Document imaging

ERP systems

Job description

Position Title

Specialist I TEMP, Enrollment Application Support

Job Description

POSITION TITLE: Specialist I TEMP, Enrollment Application Support
STATUS: Part Time [Temporary]
DEPARTMENT: Admissions & Recruitment
CLASSIFICATION: Non-exempt
UNION: Non-union
DIVISION: Student Development
REPORTS TO: Manager, Admissions Technical Operations
PLACEMENT: Grade 105
HIRING RANGE: $20.70 - $21.94 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

This position will assist the Admissions Technical Analyst I with technical setup, online student admissions application and admissions processing functions. The position will also assist with duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Assists with the processing and review of student applications for admissions to Joliet Junior College.
2. Assists with the match and merge for duplicate student applicant resolution process.
3. Assists with testing, troubleshooting and evaluating updated or current software to ensure functionality for department is met.
4. Assists with generating reports within software systems, assist in data collection and compilation, and handle exception reporting.
5. Assist other enrollment center front line areas as needed.
6. Perform related duties as assigned.

MINIMUM QUALIFICATIONS

1. Associate's Degree. In lieu of an associates degree, a high school diploma, plus 2 years office experience.
2. Customer service experience.
3. Current technical skills with knowledge of Microsoft Office suite, with emphasis in Word and Excel.
4. Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
5. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
6. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

1. Bachelor's Degree.
2. Experience with document imaging and/or multiple ERP systems. admissions and recruiting functions.
3. English, Spanish and/or other languages verbal and written communication proficiency.
4. Demonstrated multicultural competence.

PHYSICAL DEMANDS

1. Normal office physical demands.

WORKING CONDITIONS

1. Admissions Office regular hours of operation are 8:00am - 6:00pm, Monday - Thursday and 8:00am - 4:30pm on Fridays.
2. Position may be eligible for remote work after initial training period.
3. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.

BENEFITS

Click on the link for information about JJC's Benefits: Technical Office Support Staff Council (TOSSC)-AFT Local 604

Full Time/Part Time

Part time

Union (If Applicable)

TOSSC

Scheduled Hours

28