Specialist I, Admissions Operations (TEMP)

Joliet Junior College; Joliet (IL); On-site; USD 29,000 - 30,000; Full time

Job summary

Joliet Junior College in Joliet, IL is seeking a Specialist I, Admissions Operations (TEMP) to support the admissions team with data entry, reporting, and CRM tasks. The role involves processing applications, maintaining records, and assisting with communications and analytics for enrollment.

This full-time temporary position requires an associate degree and relevant experience; the college emphasizes diversity, inclusion, and reliable data handling, with a typical 40-hour work week and on-site

Qualifications

• Associate degree or higher in a related field.
• One year of admissions, enrollment management, CRM administration, or data analysis experience.
• Experience with CRM systems.
• Strong data interpretation and presentation skills.
• Ability to manage multiple tasks and stay organized.
• Demonstrated cultural competence and collaboration.
• Commitment to inclusion and college values.

Responsibilities

• Assist students with applications, log-in directions, errors, and password resets in CRM Recruit.
• Monitor data for indicators of fraudulent activity.
• Generate reports on fraud trends, risk patterns, and audits.
• Assist with multi-channel communications for prospective students.
• Maintain CRM communications calendar aligned with enrollment goals.
• Monitor campaign performance and optimize messaging using analytics.
• Assist with uploading ACT/SAT scores into ERP & CRM systems.
• Develop reports and dashboards in CRM Recruit, Colleague, and reporting tools.
• Assist with document scanning and correct indexing of imaged docs.
• Onboard users to CRM Recruit and Colleague processes.
• Perform other duties as assigned.

Skills

CRM administration

Data analysis

Analytical skills

Multi-tasking

Organizational skills

Cultural competence

Communication

Education

Associate's Degree in a related field

Bachelor's Degree

Tools

CRM Recruit

Ellucian Colleague

Document imaging

HTML

SQL

Excel (advanced)

Reporting tools

Job description

Position Title:

Specialist I, Admissions Operations (TEMP)

Job Description:

POSITION TITLE: Specialist I, Admissions Operations (TEMP) STATUS: Full Time DEPARTMENT: Admissions & Recruitment CLASSIFICATION: Non-exempt UNION: TOSSC-AFT Local 604 DIVISION: Student Development REPORTS TO: Manager of Admissions Technical Operations PLACEMENT: Grade 105 HIRING RANGE: $20.70 - $21.94 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

The Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

• 1. Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
• 2. Monitor application data for indicators of fraudulent activity.
• Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.
• 3. Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.
• 4. Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.
• 5. Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.
• 6. Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).
• 7. Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.
• 8. Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.
• 9. Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.
• 10. Assists with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.
• 11. Assist with onboarding users to CRM Recruit and Colleague processes.
• 12. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• 1. Associate's Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).
• 2. One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.
• 3. Experience working with CRM Systems
• 4. Strong analytical skills with the ability to interpret and present data.
• 5. Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
• 6. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• 7. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS

• 1. Bachelor's Degree.
• 2. Experience working with CRM Recruit.
• 3. Familiarity with Ellucian Colleague
• 4. Experience with document imaging.
• 5. Knowledge of HTML, SQL, reporting tools or advanced Excel.
• 6. English, Spanish and/or other languages verbal and written communication proficiency.
• 7. Demonstrated multicultural competence.

PHYSICAL DEMANDS

• 1. Normal office physical demands.

WORKING CONDITIONS

• 1. Admissions Office regular hours of operation are 8:00am - 6:00pm, Monday - Thursday and 8:00am - 4:30pm on Fridays.
• 2. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

40