Specialist I, Registration (TEMP)

Joliet-Junior-College; Joliet (IL); On-site; USD 27,552 - 30,307; Part time

Job summary

Joliet Junior College is seeking a part-time Specialist I, Registration (TEMP) to assist students with online and phone registrations, verify records, and support transcript processing across locations. The role requires a high school diploma plus college coursework, strong organizational skills, and a willingness to work at multiple campuses; bilingual Spanish is preferred.

Knowledge of Colleague software and good customer service are valued as you help maintain accurate student records and

Qualifications

• High School Diploma and at least one year of college coursework.
• Strong attention to detail with excellent organizational and multitasking abilities.
• Ability to work independently with minimal supervision and resolve problems.
• Willingness to work at different locations and serve a diverse community.
• Knowledge of basic software and web applications; familiarity with Colleague system is a plus.

Responsibilities

• Assist students with online and phone registrations in the Enrollment Center.
• Troubleshoot and resolve registration and records issues with colleagues.
• Assist instructors with grade changes and reinstatements.
• Support military and government requests for confidential records.
• Enter, verify, and register students in Colleague; correct as needed.
• Maintain semester registration files and process transcripts for in-person requests.
• Scan all registration documents.
• Answer questions about registration, transcripts, grades, and records.
• Cross-train in transcripts and records; assist with special projects.
• Perform other related duties as assigned by the Director of Registration & Records.

Skills

Attention to detail

Organizational skills

Multitasking

Independent work

Education

High School Diploma

One year of college education

Tools

Colleague system

Job description

Position Title:Specialist I, Registration (TEMP)Job Description:POSITION TITLE: Specialist I, Registration (TEMP)STATUS: Part-timeDEPARTMENT: Registration & RecordsDIVISION: Student DevelopmentCLASSIFICATION: Non-exemptUNION: TOSSC-AFT Local 604REPORTS TO: Registration SupervisorPLACEMENT: 105HIRING RANGE: $20.70 - $21.94 per hourReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.POSITION SUMMARYProvides a variety of duties for the registration and records areas. Assists students with registration, verifies records in the system and updates as needed. Assists department with processing transcripts, resolves issues. Scans documentation. Provides information. A willingness to work at different locations is required.ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES1. Assist students with facilitating online and phone registrations within the Enrollment Center and work with Registration and Records to trouble shoot and resolve problems.2. Identify, investigate, and resolve issues and processing errors regarding registration and records areas.3. Assist instructors regarding grade changes, reinstatements when needed.4. Assist military, local state, and governmental agencies on securing requested confidential student record documents when needed.5. Enter, verify and register students using Colleague system and make necessary corrections.6. Assist in maintaining semester registration files as well as processing transcripts for in person- requests.7. Scan all registration documents.8. Answer student questions related to registration and records, transcripts, grades, and record areas.9. Cross-train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the Director of Registration & Records.10. Perform other related duties as assigned.MINIMUM QUALIFICATIONS1. High School Diploma and one (1) year of college education.2. Attention to detail, excellent organizational skills, initiative and multitasking ability.3. Excellent decision and problem-solving skills.4. Ability to work independently with a minimum supervision, handle routine and complex issues and assist in conflict resolution.5. Ability and willingness to work cooperatively with a diverse community.6. Knowledge of the college policies, procedures and courses as they relate to the student service areas.7. Personal computer skills and knowledge of several software and web applications.8. Experience in phone system, fax/printer/copy machines and scan machines.9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.10. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.PREFERRED QUALIFICATIONS1. Associate’s Degree.2. English and Spanish verbal and written communication proficiency.3. Demonstrated multicultural competence.PHYSICAL DEMANDSNormal office physical demands.WORKING CONDITIONSDuties are performed indoors in the usual office and/or outdoor environment.BENEFITSNo BenefitsInternal candidates must adhere to the terms of employment regarding length of time in current position as outlined in their union contract.Full Time/Part Time:Part timeUnion (If Applicable):TOSSCScheduled Hours:28