Specialist I, Admissions Operations (TEMP)

Joliet Junior College; United States; On-site; USD 29,000 - 30,000; Full time

Job summary

Joliet Junior College is seeking an Admissions Operations Specialist I to assist the Admissions Operations Team with working with incoming students, compiling data for reports, and maintaining CRM Recruit and Colleague records. You will help with online admissions applications and processing functions.

The role requires coordinating multi-channel communications, ensuring data quality, and generating dashboards to support enrollment goals across the student lifecycle.

Qualifications

• Associate’s Degree in a related field.
• One year of admissions, enrollment management, CRM admin, or data analysis experience.
• Experience with CRM systems and data analysis.
• Strong analytical skills to interpret and present data.
• Ability to multitask with strong organizational skills.

Responsibilities

• Assist students with completing applications and resolve login issues in CRM Recruit.
• Monitor data for indicators of fraudulent activity and escalate accordingly.
• Generate reports on fraud trends and risk patterns to inform prevention.
• Support multi-channel communications for prospective students (email, SMS, print).
• Maintain CRM communications calendar aligned with enrollment goals.
• Monitor campaign performance and optimize messaging based on analytics.
• Assist with onboarding users to CRM Recruit and Colleague processes.

Skills

CRM administration

Analytical skills

Multitasking & organization

Cultural competence

Education

Associate’s Degree

Bachelor’s Degree

Tools

CRM Recruit

Ellucian Colleague

SQL

Excel

Document imaging

Job description

Position Title

Specialist I, Admissions Operations (TEMP)

Status

Full Time

Department

Admissions & Recruitment

Classification

Non-exempt

UNION

TOSSC-AFT Local 604

DIVISION

Student Development

REPORTS TO

Manager of Admissions Technical Operations

PLACEMENT

Grade 105

HIRING RANGE

$20.70 - $21.94 per hour

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary

The Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.

Essential Job Duties and Key Responsibilities

• Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
• Monitor application data for indicators of fraudulent activity. Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.
• Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.
• Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.
• Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.
• Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).
• Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.
• Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.
• Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.
• Assist with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.
• Assist with onboarding users to CRM Recruit and Colleague processes.
• Perform other duties as assigned.

Minimum Qualifications

• Associate’s Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).
• One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.
• Experience working with CRM Systems
• Strong analytical skills with the ability to interpret and present data.
• Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Preferred Qualifications

• Bachelor’s Degree.
• Experience working with CRM Recruit.
• Familiarity with Ellucian Colleague
• Experience with document imaging.
• Knowledge of HTML, SQL, reporting tools or advanced Excel.
• English, Spanish and/or other languages verbal and written communication proficiency.
• Demonstrated multicultural competence.

Physical Demands

• Normal office physical demands.

Working Conditions

• Admissions Office regular hours of operation are 8:00am – 6:00pm, Monday – Thursday and 8:0am – 4:30pm on Fridays.
• Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.

Full Time/Part Time

Full time

Union (If Applicable)

TOSSC

Scheduled Hours

40

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education. Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom. JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

Annual CLERY Safety Report (ASR) Notice

Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security report is available at the JJC Police Department website: along with other safety information. If you would like to receive the ASR in booklet form, you may stop by the Campus Police Department located on Main Campus in G-1024 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses. This information is required by law and is made available by the Joliet Junior College Police Department.