Specialist I, Registration (TEMP)

Joliet Junior College

Joliet (IL)

On-site

USD 28,516 - 30,224

Part time

14 days+

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Job summary

Joliet Junior College in Joliet, IL seeks a Specialist I, Registration (TEMP) to assist students with online and in-person registrations, verify records, and process transcripts.

You will work in the Enrollment Center, scan documents, answer questions about registration, transcripts, and grades, and support cross-training in records areas. This is a part-time, non-exempt position with occasional travel to different locations.

Qualifications

High School Diploma and one year of college education.

Responsibilities

Assist students with facilitating online and phone registrations within the Enrollment Center and work with Registration and Records to troubleshoot and resolve problems.
Identify, investigate, and resolve issues and processing errors regarding registration and records areas.
Assist instructors regarding grade changes, reinstatements when needed.
Assist military, local state, and governmental agencies on securing requested confidential student record documents when needed.
Enter, verify and register students using Colleague system and make necessary corrections.
Assist in maintaining semester registration files as well as processing transcripts for in person-requests.
Scan all registration documents.
Answer student questions related to registration and records, transcripts, grades, and record areas.
Cross-train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the Director of Registration & Records.
Perform other related duties as assigned.

Skills

Attention to detail

Organizational skills

Multitasking

Problem solving

Independent work

Diversity & inclusion

Communication skills

Cultural competence

Education

High School Diploma + some college

Associate's Degree (preferred)

Tools

Colleague system

Scanner equipment

Phone system

Office software

Copy/print machines

Job description

Position Title:

Specialist I, Registration (TEMP)

Job Description:

POSITION TITLE:Specialist I, Registration (TEMP)
STATUS:Part-time
DEPARTMENT: Registration & Records
DIVISION: Student Development
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Registration Supervisor
PLACEMENT: 105
HIRING RANGE: $20.70 - $21.94 per hour
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY

Provides a variety of duties for the registration and records areas. Assists students with registration, verifies records in the system and updates as needed. Assists department with processing transcripts, resolves issues. Scans documentation. Provides information. A willingness to work at different locations is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES

1. Assist students with facilitating online and phone registrations within the Enrollment Center and work with Registration and Records to trouble shoot and resolve problems.

2. Identify, investigate, and resolve issues and processing errors regarding registration and records areas.

3. Assist instructors regarding grade changes, reinstatements when needed.

4. Assist military, local state, and governmental agencies on securing requested confidential student record documents when needed.

5. Enter, verify and register students using Colleague system and make necessary corrections.

6. Assist in maintaining semester registration files as well as processing transcripts for in person-requests.

7. Scan all registration documents.

8. Answer student questions related to registration and records, transcripts, grades, and record areas.

9. Cross-train in areas for transcripts, and records; assist with related duties in the records area when needed as well as work on special projects as directed by the Director of Registration & Records.

10. Perform other related duties as assigned.

MINIMUM QUALIFICATIONS

1. High School Diploma and one (1) year of college education.

2. Attention to detail, excellent organizational skills, initiative and multitasking ability.

3. Excellent decision and problem-solving skills.

4. Ability to work independently with a minimum supervision, handle routine and complex issues and assist in conflict resolution.

5. Ability and willingness to work cooperatively with a diverse community.

6. Knowledge of the college policies, procedures and courses as they relate to the student service areas.

7. Personal computer skills and knowledge of several software and web applications.

8. Experience in phone system, fax/printer/copy machines and scan machines.

9. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.

10. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS