Specialist II, (TEMPORARY)

Joliet Junior College; Joliet (IL); On-site; USD 30,307 - 33,062; Part time

Job summary

Joliet Junior College seeks a Specialist II (Temporary) to join the Student Accounts & Payments team. The role handles billing, payments, refunds, and delinquent account collections in a confidential setting, reporting to the Bursar.

The position supports 28 hours per week with 11:00 am–6:00 pm hours and occasional coverage; experience in accounts receivable and MS Office is preferred. This part-time role offers a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Three years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to work in a fast-paced environment with interruptions.
• Strong organizational and communication skills in a diverse environment.
• Flexibility to adjust scheduled hours.
• Ability to establish cooperative relationships with college and community; cultural competence.
• Commitment to the college's values of respect, inclusion, integrity, collaboration and quality.

Responsibilities

• Receive, research, review, process, record and deposit all monies for the institution in an accurate and timely manner.
• Communicate effectively with customers.
• Provide cash management support to college departments.
• Maintain software and outsourced vendor relationships related to student accounts.
• Handle accounting, invoicing and refunds for student accounts receivable/payable per guidelines and FERPA.
• Train and support employees on accounts receivable processes.
• Coordinate collection efforts of delinquent accounts with collections or legal agencies.
• Prepare data and trends for management and assist during audits.
• Contribute to department and college goals and participate in committees.

Skills

Customer service

Communication skills

Time management

Education

High school or equivalent

Associate's degree

Tools

Ellucian software

Microsoft Office

Job description

Position Title: Specialist II, (TEMPORARY)

Job Description:

POSITION TITLE: Specialist II, (TEMPORARY)
STATUS: Part Time
DEPARTMENT: Student Accounts & Payments
DIVISION: Administrative Services
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Bursar, Student Accounts
PLACEMENT: Grade 107
HIRING RANGE: $22.82 - $24.19

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary

Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team-focused, fast-paced, demanding and continuously evolving environment. The position is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts and coordinating with other student service departments. The specialist must maintain a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA), college, state and federal regulations.

Essential Job Duties and Key Responsibilities

1. Receive, research, review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner. Open/close office and ensure security and safety at all times.
2. Effectively and professionally communicate with customers.
3. Provide cash management support to departments within the college for various campus services.
4. Maintain software and outsourced vendor service relationships as related to student accounts.
5. Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
6. Train and provide support to employees on and off campus in relation to accounts receivable processes.
7. Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
8. Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college's annual audits.
9. Participate in the goals and objectives of the department and college.
10. Participate in professional and personal development as needed. Serve on college committees/teams.
11. Perform related duties as assigned.

Minimum Qualifications

1. High school or equivalent.
2. Three (3) years of student accounts receivable or similar accounting experience.
3. Experience with Microsoft Office Suite and Internet.
4. Ability to effectively and efficiently function in a fast-paced, high-pressure environment with frequent interruptions.
5. Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
6. Flexibility to adjust scheduled hours as needed.
7. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
8. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Preferred Qualifications

1. Associate's degree.
2. Experience with Ellucian software.
3. English and Spanish verbal and written communication proficiency.
4. Demonstrated multicultural competence.

Work Schedule

• 28 hours maximum
• Primary work hours between 11:00 am - 6:00 pm M‑Th 12:30 pm - 4:30 pm F
• Hours subject to change during summer, spring break, peak periods and as needed for office coverage.

Physical Demands

Normal office physical demands.

Working Conditions

Duties are performed indoors in the usual office environment.

Benefits

No Benefits

Full Time/Part Time: Part time

Union (If Applicable): TOSSC

Scheduled Hours: 28