Specialist I, Admissions Operations (TEMP)

Joliet-Junior-College; Joliet (IL); On-site; USD 284,000 - 302,000; Full time

Benefits offered by this job

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Job summary

Joliet Junior College in Joliet, IL seeks an Admissions Operations Specialist I (TEMP) to support the admissions team with applications, data reporting, and CRM processes. You will assist students with applications, resolve login issues, and help upload ACT/SAT scores into ERP/CRM systems.

You will monitor data for fraud indicators, generate enrollment reports, and help design multi-channel communications. Strong analytical skills and teamwork are essential for improving data quality and

Qualifications

• Associate’s Degree in a related field (Higher Education, Information Systems, Data Analytics, Business).
• One year of experience in admissions, enrollment management, CRM administration, or data analysis.
• Experience working with CRM Systems.
• Strong analytical skills with the ability to interpret and present data.
• Ability to handle multiple tasks and responsibilities simultaneously; effective organizational skills.
• Ability to establish and maintain cooperative relationships with others and demonstrate cultural competence.

Responsibilities

• Assist students with completing applications, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
• Monitor application data for indicators of fraudulent activity; investigate flagged records and collaborate with other departments.
• Generate reports on fraud trends, risk patterns, and audit findings to inform preventative measures.
• Assist with planning, building, and executing multi-channel communications (email, SMS, print, digital) for prospective students.
• Assist with maintaining a CRM communications calendar aligned with enrollment goals and campaign performance.
• Assist with uploading ACT/SAT scores into ERP & CRM system.
• Identify opportunities to improve data collection and processes; develop strategic recommendations.
• Develop and maintain reports and dashboards within CRM Recruit, Colleague, and reporting tools.
• Assist with onboarding users to CRM Recruit and Colleague processes.

Job description

Position Title:Specialist I, Admissions Operations (TEMP)Job Description:POSITION TITLE: Specialist I, Admissions Operations (TEMP)STATUS: Full TimeDEPARTMENT: Admissions & RecruitmentCLASSIFICATION: Non-exemptUNION: TOSSC-AFT Local 604DIVISION: Student DevelopmentREPORTS TO: Manager of Admissions Technical OperationsPLACEMENT: Grade 105HIRING RANGE: $20.70 - $21.94 per hourReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.POSITION SUMMARYThe Admissions Operations Specialist I will assist the Admissions Operations Team with typical duties that include working with incoming students, compiling and analyzing information for reports or presentations; maintaining records and databases; responding to correspondence; editing and proofreading documents. The position will also assist with technical setup, online student admissions application and admissions processing functions.ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES1. Assist students with completing application(s) as needed, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.2. Monitor application data for indicators of fraudulent activity.Investigate flagged records and collaborate with other departments to resolve discrepancies and enforce institutional policies.3. Generate reports on fraud trends, risk patterns, and audit findings to inform and strengthen preventative measures.4. Assist with planning, building, and executing multi-channel communications (email, SMS, print, and digital) for prospective students and applicants.5. Assist with maintaining a comprehensive CRM communications calendar aligned with enrollment goals.6. Assist with monitoring campaign performance and optimizing messaging based on analytics (open rates, click rates, conversion).7. Assists with electronic uploads of student ACT and SAT scores into the ERP & CRM system.8. Identify opportunities to enhance the collection and quality of data from applicants and prospective students and develop strategic recommendations to improve data-gathering processes in support of institutional objectives and the long-term strategic plan.9. Assists with developing and maintaining reports and dashboards within CRM Recruit, Colleague, and Reporting tools.10. Assists with document scanning, identifying imaged documents and assigning appropriate index based upon pre-determined parameters and ensure quality of image.11. Assist with onboarding users to CRM Recruit and Colleague processes.12. Perform other duties as assigned.MINIMUM QUALIFICATIONS1. Associate’s Degree in a related field (e.g., Higher Education, Information Systems, Data Analytics, Business).2. One (1) year of experience in admissions, enrollment management, CRM administration, or data analysis.3. Experience working with CRM Systems4. Strong analytical skills with the ability to interpret and present data.5. Ability to handle multiple tasks and responsibilities simultaneously. Effective organizational skills.6. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.7. Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.PREFERRED QUALIFICATIONS1. Bachelor’s Degree.2. Experience working with CRM Recruit.3. Familiarity with Ellucian Colleague4. Experience with document imaging.5. Knowledge of HTML, SQL, reporting tools or advanced Excel.6. English, Spanish and/or other languages verbal and written communication proficiency.7. Demonstrated multicultural competence.PHYSICAL DEMANDS1. Normal office physical demands.WORKING CONDITIONS1. Admissions Office regular hours of operation are 8:00am – 6:00pm, Monday – Thursday and 8:00am – 4:30pm on Fridays.2. Occasional evening and weekend hours may be required for admissions events and special office hours during peak times.Full Time/Part Time:Full timeUnion (If Applicable):TOSSCScheduled Hours:40