Specialist II, Student Accounts & Payments

Inside Higher Ed; Joliet (IL); On-site; USD 30,982 - 32,841; Part time

Benefits offered by this job

Health insurance

Retirement benefits

Holidays

Discounts for classes

Job summary

An academic institution in Joliet is seeking a part-time Specialist II for Student Accounts & Payments. The role involves billing, collections, and providing quality customer service in a fast-paced environment. Applicants should have a high school diploma and three years of relevant experience, along with strong communication skills. The position offers flexible hours and the chance to work with a diverse student population.

Qualifications

• 3 years of student accounts receivable or similar accounting experience.
• Ability to function in a fast-paced, high-pressure environment.
• Proficiency in English and Spanish (preferred).

Responsibilities

• Manage and process payments and billing.
• Provide support for cash management services.
• Coordinate collection efforts of delinquent accounts.

Skills

Customer service

Communication skills

Organizational skills

Multicultural competence

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Microsoft Office Suite

Ellucian software (preferred)

Job description

Specialist II, Student Accounts & Payments

Position Title
Specialist II, Student Accounts & Payments

Job Description
POSITION TITLE: Specialist II, Student Accounts & Payments
STATUS: Part Time
DEPARTMENT: Student Accounts & Payments
DIVISION: Administrative Services
CLASSIFICATION: Non-exempt
UNION: TOSSC-AFT Local 604
REPORTS TO: Bursar, Student Accounts
PLACEMENT: Grade 107
HIRING RANGE: $22.49 - $23.84
Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including health insurance, retirement benefits, holidays, personal time, and other discounts/reimbursement for classes.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary
Under the direction of the Student Accounts & Payments manager, the specialist provides quality customer service in a team-focused, fast-paced, demanding and continuously evolving environment. Position is responsible for billing and collections, payment plans, receipt of tuition and other miscellaneous payments, processing refunds, monitoring and managing delinquent accounts and coordinating with other student service departments. Position requires maintaining a high level of confidentiality of college and student accounts while complying with the Federal Right to Privacy Act (FERPA), college, state and federal regulations.

Essential Job Duties And Key Responsibilities

• Receive, research and review, process, record and deposit all monies for the institution in accordance with established departmental procedures in an accurate, professional and timely manner. Open/close office and ensuring security and safety at all times.
• Effectively and professionally communicate with customers.
• Provide cash management support to departments within the college for various campus services.
• Maintain software and outsourced vendor service relationships as related to student accounts.
• Perform all accounting, invoicing and refunding related to student accounts receivables and payables in accordance with established guidelines, college policies and federal laws and regulations. Provide information regarding 1098T student tax forms.
• Train and provide support to employees on and off campus in relation to accounts receivable processes.
• Coordinate, maintain and assist with collection efforts of delinquent accounts collaborating with collection and legal agencies.
• Prepare data and trend analyses related to student/employee data as needed for executive management and provide assistance during college’s annual audits.
• Participate in the goals and objectives of the department and college.
• Participate in professional and personal development as needed. Serve on college committees/teams.
• Perform related duties as assigned.

Minimum Qualifications

• High school or equivalent.
• Three (3) years of student accounts receivable or similar accounting experience.
• Experience with Microsoft Office Suite and Internet.
• Ability to effectively and efficiently function in a fast-paced, high-pressure environment with frequent interruptions.
• Ability and willingness to work cooperatively with a diverse population, courteous, dependable and personable with strong organizational and communication skills.
• Flexibility to adjust scheduled hours as needed.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

Preferred Qualifications

• Associate’s degree.
• Experience with Ellucian software.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

WORK SCHEDULE

• 28 hours maximum
• Primary work hours between 11:00pm – 6:00pm M-Th 12:30pm – 4:30pm F
• Hours subject to change during summer, spring break, peak periods and as needed for office coverage.

PHYSICAL DEMANDS

• Normal office physical demands.

WORKING CONDITIONS

• Duties are performed indoors in the usual office environment.

Benefits
Click on the link below for information about JJC's Benefits:
Part Time - Technical Office Support Staff Council (TOSSC)-AFT Local 604 | Joliet Junior College
Part time
Union (If Applicable)
Scheduled Hours: 28
Click on the link below for information about JJC's Benefits:
Total Rewards | Joliet Junior College