Admissions Operations Specialist I (Temp) CRM Analytics

Joliet-Junior-College; Joliet (IL); On-site; USD 284,000 - 302,000; Full time

Benefits offered by this job

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Job summary

Joliet Junior College in Joliet, IL seeks an Admissions Operations Specialist I (TEMP) to support the admissions team with applications, data reporting, and CRM processes. You will assist students with applications, resolve login issues, and help upload ACT/SAT scores into ERP/CRM systems.

You will monitor data for fraud indicators, generate enrollment reports, and help design multi-channel communications. Strong analytical skills and teamwork are essential for improving data quality and

Qualifications

• Associate’s Degree in a related field (Higher Education, Information Systems, Data Analytics, Business).
• One year of experience in admissions, enrollment management, CRM administration, or data analysis.
• Experience working with CRM Systems.
• Strong analytical skills with the ability to interpret and present data.
• Ability to handle multiple tasks and responsibilities simultaneously; effective organizational skills.
• Ability to establish and maintain cooperative relationships with others and demonstrate cultural competence.

Responsibilities

• Assist students with completing applications, log-on directions, resolve errors, password resets, and duplicate accounts related to person records in CRM Recruit.
• Monitor application data for indicators of fraudulent activity; investigate flagged records and collaborate with other departments.
• Generate reports on fraud trends, risk patterns, and audit findings to inform preventative measures.
• Assist with planning, building, and executing multi-channel communications (email, SMS, print, digital) for prospective students.
• Assist with maintaining a CRM communications calendar aligned with enrollment goals and campaign performance.
• Assist with uploading ACT/SAT scores into ERP & CRM system.
• Identify opportunities to improve data collection and processes; develop strategic recommendations.
• Develop and maintain reports and dashboards within CRM Recruit, Colleague, and reporting tools.
• Assist with onboarding users to CRM Recruit and Colleague processes.

Job description

Joliet Junior College in Joliet, IL seeks an Admissions Operations Specialist I (TEMP) to support the admissions team with applications, data reporting, and CRM processes. You will assist students with applications, resolve login issues, and help upload ACT/SAT scores into ERP/CRM systems.

You will monitor data for fraud indicators, generate enrollment reports, and help design multi-channel communications. Strong analytical skills and teamwork are essential for improving data quality and