Admissions Operations Analyst I — CRM & Data Specialist

Joliet Junior College; United States; On-site; USD 29,000 - 30,000; Full time

Job summary

Joliet Junior College is seeking an Admissions Operations Specialist I to assist the Admissions Operations Team with working with incoming students, compiling data for reports, and maintaining CRM Recruit and Colleague records. You will help with online admissions applications and processing functions.

The role requires coordinating multi-channel communications, ensuring data quality, and generating dashboards to support enrollment goals across the student lifecycle.

Qualifications

• Associate’s Degree in a related field.
• One year of admissions, enrollment management, CRM admin, or data analysis experience.
• Experience with CRM systems and data analysis.
• Strong analytical skills to interpret and present data.
• Ability to multitask with strong organizational skills.

Responsibilities

• Assist students with completing applications and resolve login issues in CRM Recruit.
• Monitor data for indicators of fraudulent activity and escalate accordingly.
• Generate reports on fraud trends and risk patterns to inform prevention.
• Support multi-channel communications for prospective students (email, SMS, print).
• Maintain CRM communications calendar aligned with enrollment goals.
• Monitor campaign performance and optimize messaging based on analytics.
• Assist with onboarding users to CRM Recruit and Colleague processes.

Skills

CRM administration

Analytical skills

Multitasking & organization

Cultural competence

Education

Associate’s Degree

Bachelor’s Degree

Tools

CRM Recruit

Ellucian Colleague

SQL

Excel

Document imaging

Job description

Joliet Junior College is seeking an Admissions Operations Specialist I to assist the Admissions Operations Team with working with incoming students, compiling data for reports, and maintaining CRM Recruit and Colleague records. You will help with online admissions applications and processing functions.

The role requires coordinating multi-channel communications, ensuring data quality, and generating dashboards to support enrollment goals across the student lifecycle.