Special Accounts Specialist — Logistics & Customer Support

90 Saia Inc; United States; On-site; USD 56,907,000 - 65,475,000; Full time

Job summary

Saia is seeking a detail-focused professional to assist with monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for specialty products. You will communicate customer needs, provide updates to leadership, and help maintain accurate documentation across accounts.

The role supports cross-functional teams in audits, uncovers new business opportunities, and contributes to a customer-first transportation service. Strong MS Office and transport software skills are preferred.

Qualifications

• High school diploma or GED is required.
• 2+ years of less-than-truckload or customer service experience preferred.
• Proficiency in Microsoft Office and transportation management applications is required.

Responsibilities

• Communicates customer's needs with business partners to address their needs and resolve discrepancies.
• Provides daily status updates to leadership on assigned accounts.
• Recognizes issues to avoid service disruptions.
• Resolves multi-task service requests through various channels of communication.
• Maintains accurate records of customer documentation.
• Assists cross-functional teams in audits related to transportation processes.
• Supports business partners by uncovering and securing new business opportunities.

Skills

Customer service

Communication

Logistics knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Transportation management applications

Job description

Saia is seeking a detail-focused professional to assist with monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for specialty products. You will communicate customer needs, provide updates to leadership, and help maintain accurate documentation across accounts.

The role supports cross-functional teams in audits, uncovers new business opportunities, and contributes to a customer-first transportation service. Strong MS Office and transport software skills are preferred.