Special Accounts Specialist - Growth & Compliance

Saia Inc; Johns Creek (GA); Presencial; USD 27.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Great benefits

Equal Opportunity Employer

Descripción de la vacante

Saia Inc. in Johns Creek, GA is hiring for a customer service-oriented role focused on monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for specialty products. You will support cross-functional teams, provide status updates to leadership, and help uncover new business opportunities to drive growth.

The position emphasizes completing documentation accurately, addressing customer needs, and preventing disruptions in service through proactive issue recognition.

Formación

• High school diploma or GED.
• 2+ years of less-than-truckload or customer service experience.
• Proficiency in Microsoft Office and transportation management applications.

Responsabilidades

• Communicates customer's needs with business partners to address their needs and resolve discrepancies.
• Provides daily status updates to leadership on assigned accounts.
• Recognizes issues to avoid service disruptions.
• Resolves multi-task service requests through various channels of communication.
• Maintains accurate records of customer documentation.
• Assists cross-functional teams in audits related to transportation processes.
• Supports business partners by uncovering and securing new business opportunities.

Conocimientos

Customer service

MS Office

Educación

High school diploma or GED

Herramientas

Transportation management applications

Descripción del empleo

Saia Inc. in Johns Creek, GA is hiring for a customer service-oriented role focused on monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for specialty products. You will support cross-functional teams, provide status updates to leadership, and help uncover new business opportunities to drive growth.

The position emphasizes completing documentation accurately, addressing customer needs, and preventing disruptions in service through proactive issue recognition.