Specialty Product Compliance & Ops Coordinator

Saia Inc; Johns Creek (GA); On-site; USD 27,000 - 31,000; Full time

Job summary

Saia Inc in Johns Creek, GA seeks a customer service professional to assist with monitoring, quoting, negotiating, and contractual compliance for specialty products. You will coordinate with partners to address needs and provide daily leadership updates on accounts, helping to avoid disruptions.

The role requires strong MS Office skills, 2+ years in LTL or customer service, and a background in transportation management. Saia offers a collaborative environment and growth opportunities.

Qualifications

• High school diploma or GED.
• 2+ years of less-than-truckload or customer service experience.
• Proficiency in Microsoft Office and transportation management applications.

Responsibilities

• Communicates customer's needs with business partners to address their needs and resolve discrepancies.
• Provides daily status updates to leadership on assigned accounts.
• Recognizes issues to avoid service disruptions.
• Resolves multi-task service requests through various channels of communication.
• Maintains accurate records of customer documentation.
• Assists cross-functional teams in audits related to transportation processes.
• Supports business partners by uncovering and securing new business opportunities.

Skills

Customer Service

Microsoft Office

Transportation management

LTL knowledge

Education

High school diploma or GED

Tools

Transportation Management System

CRM software

Job description

Saia Inc in Johns Creek, GA seeks a customer service professional to assist with monitoring, quoting, negotiating, and contractual compliance for specialty products. You will coordinate with partners to address needs and provide daily leadership updates on accounts, helping to avoid disruptions.

The role requires strong MS Office skills, 2+ years in LTL or customer service, and a background in transportation management. Saia offers a collaborative environment and growth opportunities.