Logistics Customer Care Specialist

20 Saia Motor Freight Line LLC; Green Bay (WI); On-site; USD 46,000 - 56,000; Full time

Job summary

Saia is a logistics and transportation company serving customers nationwide. This role provides support to customers and terminal operations by managing communications and coordinating service activities to strengthen customer relationships and improve operational efficiency.

Key tasks include handling inbound calls, scheduling, coordinating with terminal operations, and preparing dispatch documentation. The position supports billing and data entry while maintaining terminal records and responds

Qualifications

• Must be 18 years or older.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

English proficiency

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company serving customers nationwide. This role provides support to customers and terminal operations by managing communications and coordinating service activities to strengthen customer relationships and improve operational efficiency.

Key tasks include handling inbound calls, scheduling, coordinating with terminal operations, and preparing dispatch documentation. The position supports billing and data entry while maintaining terminal records and responds