Logistics Customer Care & Documentation Specialist

Saia; Milwaukee (WI); On-site; USD 29,000 - 35,000; Full time

Job summary

Saia is a logistics and transportation company that emphasizes doing things the right way and supporting people, customers, and the community. The role focuses on clerical and customer service tasks to ensure accurate shipment documentation and smooth daily operations.

You will assist with paperwork, recordkeeping, and basic service requests, while coordinating with operations and drivers. The position offers opportunities to learn, grow, and contribute to timely dispatch and positive customer

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Strong English reading, writing, and communication skills.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations.
• Maintain filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to resolve issues and provide customer service.
• Assist with dock pickups/drops in coordination with operations.
• Support drivers for the line haul department.
• Identify paper/process issues and escalate to prevent delays.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company that emphasizes doing things the right way and supporting people, customers, and the community. The role focuses on clerical and customer service tasks to ensure accurate shipment documentation and smooth daily operations.

You will assist with paperwork, recordkeeping, and basic service requests, while coordinating with operations and drivers. The position offers opportunities to learn, grow, and contribute to timely dispatch and positive customer