Logistics Customer Care & Disputes Specialist

20 Saia Motor Freight Line LLC; Spokane (WA); On-site; USD 31,000 - 39,000; Full time

Job summary

Saia is a logistics and transportation company focused on resolving customer service issues and maintaining high standards of accuracy in communication. This role centers on handling escalated inquiries, coordinating with terminal operations, and ensuring service excellence across shipments.

The position requires experience in customer service or transportation, plus strong Microsoft Office skills and attention to detail.

Qualifications

• Minimum of 18 years old and legal to work in the United States.
• High school diploma or GED and ability to read/understand English.
• Experience in transportation or customer service preferred.

Responsibilities

• Handle inbound calls and emails, resolve escalated inquiries and ensure positive customer experience.
• Investigate freight issues, manage claims processes, and apply policies to resolve disputes fairly.
• Coordinate with terminal operations and dispatch to confirm availability and schedule deliveries.
• Prepare and review shipment and dispute paperwork for accuracy and completeness.
• Support billing, data entry, and recordkeeping while maintaining terminal information.
• Conduct driver check-ins to verify deliveries and address service-related concerns.
• Identify recurring service issues and propose improvements to enhance customer experience.

Skills

Communication

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company focused on resolving customer service issues and maintaining high standards of accuracy in communication. This role centers on handling escalated inquiries, coordinating with terminal operations, and ensuring service excellence across shipments.

The position requires experience in customer service or transportation, plus strong Microsoft Office skills and attention to detail.