Spanish-Speaking Lead Teller | Elevate Customer Experience

PNC Financial Services Group, Inc.; Havana (FL); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program with incentives

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Aurora, CO. The role requires Spanish speaking ability and emphasizes coaching tellers to deliver exceptional customer experiences and loyal customer relationships.

The position focuses on identifying opportunities, educating customers, and referring to branch staff as needed. The Lead Teller will support the Branch Manager, ensure efficient daily operations, and uphold PNC policies.

Qualifications

• Roles at this level typically do not require a university degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• No Degree is required for this role; in lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Spanish Speaking is required for this position.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Coaches and leads tellers in identifying opportunities through conversations with customers and referrals to branch staff.

Skills

Customer Service

Accountability

Banking

Identifying Opportunities

Leveraging Technology

Effective Communications

Problem Solving

Managing Multiple Priorities

Coaching Others

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller in Aurora, CO. The role requires Spanish speaking ability and emphasizes coaching tellers to deliver exceptional customer experiences and loyal customer relationships.

The position focuses on identifying opportunities, educating customers, and referring to branch staff as needed. The Lead Teller will support the Branch Manager, ensure efficient daily operations, and uphold PNC policies.