Bilingual Lead Teller: Customer Experience

Fairygodboss; Longmont (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with match

Paid time off + holidays

Job summary

PNC, based in Longmont, CO, is seeking a Lead Teller to guide tellers, enhance customer experience, and drive financial wellbeing. Spanish language skills preferred, with no visa sponsorship provided. The role sits in-office within the Twin Peaks branch.

Responsibilities include coaching staff, identifying opportunities, educating customers on options, and supporting branch leadership on performance and hiring. Strong communication and risk-awareness are essential.

Qualifications

• Knowledge of banking products and customer interactions.
• Experience in retail banking operations and referrals.
• Strong communication and problem-solving skills.

Responsibilities

• Coach, mentor and lead tellers to deliver a top customer experience.
• Identify banking opportunities and refer to branch staff as needed.
• Engage customers and demonstrate PNC products to meet needs.
• Support branch manager with performance and hiring processes.
• Ensure daily operations are efficient and accurate.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, based in Longmont, CO, is seeking a Lead Teller to guide tellers, enhance customer experience, and drive financial wellbeing. Spanish language skills preferred, with no visa sponsorship provided. The role sits in-office within the Twin Peaks branch.

Responsibilities include coaching staff, identifying opportunities, educating customers on options, and supporting branch leadership on performance and hiring. Strong communication and risk-awareness are essential.