Lead Teller & Customer Experience Coach (Bilingual)

PNC Financial Services Group, Inc.

Denver, Northern (CO, KY)

Hybrid

USD 41,000 - 69,000

Full time

4 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) with match

Pension plan

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller in Denver, CO to coach tellers, drive exceptional customer experiences, and grow customer relationships. The role emphasizes using technology to assist banking needs and proactive referrals to branch staff.

Preferred candidates include Spanish-speaking individuals with 1+ years of relevant experience. The position is in-office at Green Valley Ranch & Tower, with a broad benefits package and a salary range based on experience and

Qualifications

Typically requires 1+ years of related experience.
No university degree required; equivalent combination of education and experience may be considered.
Spanish speaking - preferred for customer interactions.

Responsibilities

Coach and lead tellers to deliver a strong customer experience and increase loyalty.
Identify banking opportunities and refer to branch staff when appropriate.
Educate customers on digital tools and self-service options.
Support branch manager with performance reviews and hiring processes.