Lead Teller & Customer Experience Coach (Bilingual)

Fairygodboss; Aurora (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC seeks a Lead Teller in Aurora, CO to coach and guide tellers, improve customer financial wellbeing and loyalty. The role emphasizes identifying opportunities, leveraging technology, and delivering a high-quality customer experience in an in-branch setting.

Spanish language preference is noted; the position requires in-office work with standard banking duties and performance-based incentives. Compensation aligns with Colorado market practices.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives and leverages technology, tools and resources.
• Performs lobby engagement activities to connect with customers and position products.
• Supports performance management and new hire selection with the Branch Manager.
• Ensures daily operations and maintenance transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Effective Communications

Problem Solving

Managing Multiple Priorities

Coaching Others

Fraud Detection and Prevention

Education

No Degree

Job description

PNC seeks a Lead Teller in Aurora, CO to coach and guide tellers, improve customer financial wellbeing and loyalty. The role emphasizes identifying opportunities, leveraging technology, and delivering a high-quality customer experience in an in-branch setting.

Spanish language preference is noted; the position requires in-office work with standard banking duties and performance-based incentives. Compensation aligns with Colorado market practices.