Bilingual Lead Teller: Elevate Customer Experience

PNC Financial Services Group, Inc.; United States; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Lakewood, CO is seeking a Lead Teller to guide tellers and deliver a differentiated customer experience. You will coach staff, educate customers on financial options and referrals, and ensure accurate daily operations.

This in-office role prefers Spanish bilingual candidates and requires a minimum of related experience. PNC emphasizes an inclusive culture, with no visa sponsorship for this position.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED.
• Typically 1+ years of related experience.

Responsibilities

• Lead tellers to deliver a customer-centric experience.
• Educate customers on financial options and referrals.
• Coach and mentor tellers in sales and service skills.
• Ensure efficient, accurate daily operations and transactions.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Prevention

Multitasking

Team Coordination

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Lakewood, CO is seeking a Lead Teller to guide tellers and deliver a differentiated customer experience. You will coach staff, educate customers on financial options and referrals, and ensure accurate daily operations.

This in-office role prefers Spanish bilingual candidates and requires a minimum of related experience. PNC emphasizes an inclusive culture, with no visa sponsorship for this position.