Bilingual Lead Teller: Elevate Customer Experience

PNC; Westminster (CO); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is hiring a Lead Teller to coach and mentor tellers at the Westminster, CO branch. The role focuses on delivering a superior customer experience, detailing financial options, and referring opportunities to branch staff. Bilingual Spanish preferred, with emphasis on in-office collaboration and adherence to policies.

The position supports daily branch operations and involves performance feedback, with salary in the stated range and incentive eligibility based on company performance.

Qualifications

• Knowledge, skills and abilities required for teller leadership responsibilities.
• Experience leading customer interactions and coaching teammates.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience.
• Identifies banking opportunities and makes referrals as appropriate.
• Leads lobby engagement activities to connect with customers.
• Mentors staff in transaction handling and problem resolution.
• Ensures branch daily operations and maintenance tasks are completed accurately.

Skills

Coaching Others

Understanding Customer Needs

Effective Communications

Customer Needs

Problem Solving

Accuracy & Detail

Managing Priorities

Fraud Detection

Digital Awareness

Matrix Management

Education

No Degree

Job description

PNC is hiring a Lead Teller to coach and mentor tellers at the Westminster, CO branch. The role focuses on delivering a superior customer experience, detailing financial options, and referring opportunities to branch staff. Bilingual Spanish preferred, with emphasis on in-office collaboration and adherence to policies.

The position supports daily branch operations and involves performance feedback, with salary in the stated range and incentive eligibility based on company performance.