Lead Teller & Customer Experience Coach (Bilingual)

PNC Financial Services Group, Inc.; Aurora, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Aurora, CO is seeking a Lead Teller to coach and lead tellers, driving a superior customer experience and financial wellbeing. The role emphasizes identifying opportunities and referring customers to branch staff, with a focus on leveraging technology to enhance service delivery.

The position is based in-office at the Fitzsimmons branch, with bilingual Spanish preferred. Prior related experience is valued, and sponsorship is not offered.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required; relevant experience accepted in lieu of a degree.

Responsibilities

• Coach, mentor and lead tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Engage customers in lobby activities and position PNC products to meet needs.
• Educate customers on options for managing transactions using technology and tools.
• Assist Branch Manager with performance management and staff selection processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Aurora, CO is seeking a Lead Teller to coach and lead tellers, driving a superior customer experience and financial wellbeing. The role emphasizes identifying opportunities and referring customers to branch staff, with a focus on leveraging technology to enhance service delivery.

The position is based in-office at the Fitzsimmons branch, with bilingual Spanish preferred. Prior related experience is valued, and sponsorship is not offered.