Bilingual Spanish Lead Teller – Customer Experience Leader

PNC; Aurora (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid holidays

Job summary

PNC is seeking a Lead Teller based in Aurora, CO, working in-office to coach and lead tellers while driving customer financial wellbeing and loyalty. The role emphasizes identifying banking opportunities and leveraging technology to meet customer needs.

The successful candidate will have at least 1+ year of related experience, Spanish-speaking ability, and a focus on delivering exceptional customer service. The position offers a comprehensive benefits package and is incentive eligible.

Qualifications

• Spanish language ability is required.
• 1+ years of related experience in banking preferred.
• In-office role based in Aurora, CO; visa sponsorship not offered.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on alternatives and makes referrals to branch staff.
• Engages customers to leverage technology and PNC products.
• Supports the Branch Manager in performance management and hiring.
• Ensures daily teller operations are efficient and accurate.

Skills

Customer Service

Spanish language

Communication

Banking

Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Aurora, CO, working in-office to coach and lead tellers while driving customer financial wellbeing and loyalty. The role emphasizes identifying banking opportunities and leveraging technology to meet customer needs.

The successful candidate will have at least 1+ year of related experience, Spanish-speaking ability, and a focus on delivering exceptional customer service. The position offers a comprehensive benefits package and is incentive eligible.