Bilingual Spanish Lead Teller: CX & Loyalty Builder

Fairygodboss; Aurora (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Job summary

PNC is seeking a Lead Teller based in Aurora, CO, to coach and lead tellers in delivering a superior customer experience and identifying banking opportunities. The role emphasizes educating customers on digital tools and maintaining branch operations with sound judgment. Bilingual Spanish is required, and 1+ years of related experience are typical for this position.

PNC offers a strong benefits package and an in-office environment focused on inclusion and balance for employees.

Qualifications

• Spanish language ability required.
• 1+ years of related experience typically expected.
• No degree required, combination of education/experience considered.

Responsibilities

• Lead tellers by example to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify opportunities and refer to branch staff as appropriate.
• Engage customers in lobby activities and educate on using technology for transactions.
• Assist Branch Manager with performance management and hiring decisions.
• Ensure compliance with policies and accurate daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Aurora, CO, to coach and lead tellers in delivering a superior customer experience and identifying banking opportunities. The role emphasizes educating customers on digital tools and maintaining branch operations with sound judgment. Bilingual Spanish is required, and 1+ years of related experience are typical for this position.

PNC offers a strong benefits package and an in-office environment focused on inclusion and balance for employees.