Bilingual Lead Teller - Customer Experience Leader

PNC Financial Services Group, Inc.; Denver, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Job summary

PNC Financial Services Group, Inc. in Denver hires a Lead Teller who is fluent in Spanish to coach tellers, deliver a unique customer experience, and identify opportunities to improve customer financial wellbeing. The role is based at the Federal & Alameda branch and requires in-office presence.

This leadership position emphasizes staff development, clear communication, and adherence to branch operations while partnering with management to drive excellent service and sales referrals.

Qualifications

• 1+ years of related Teller or banking experience.
• Spanish Speaking - Required.
• No Degree required; education may be substituted with experience.

Responsibilities

• Lead, coach and mentor tellers to deliver a consistent customer experience.
• Identify opportunities through conversations with customers and refer to branch staff.
• Educate customers on banking options and use of technology/tools.
• Support Branch Manager with performance management and hiring processes.

Skills

Customer service

Attention to detail

Effective communication

Problem solving

Coaching others

Managing priorities

Fraud awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Denver hires a Lead Teller who is fluent in Spanish to coach tellers, deliver a unique customer experience, and identify opportunities to improve customer financial wellbeing. The role is based at the Federal & Alameda branch and requires in-office presence.

This leadership position emphasizes staff development, clear communication, and adherence to branch operations while partnering with management to drive excellent service and sales referrals.