Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Alton (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, align with Mountain or Central time zones, and ensure exceptional service for behavioral health software users. You will collaborate across teams to understand customer needs, drive project delivery, and promote additional modules to improve efficiency while maintaining high retention.

This remote role requires strong communication, project management, and change management skills, with

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Leadership

Team Building

Project Management

Change Management

Education

Bachelor's degree or higher in a related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, align with Mountain or Central time zones, and ensure exceptional service for behavioral health software users. You will collaborate across teams to understand customer needs, drive project delivery, and promote additional modules to improve efficiency while maintaining high retention.

This remote role requires strong communication, project management, and change management skills, with