Remote Spanish-Speaking Customer Success Manager

Streamline Healthcare Solutions; Williamstown (NJ); A distancia; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare software accounts, align with customer needs, and coordinate with sales and product teams to improve adoption and satisfaction.

This remote role supports customers across time zones (Mountain/Central aligned) and may require up to 20% travel. You will champion retention and ensure a consistently high Customer Satisfaction rating.

Formación

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Responsabilidades

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conocimientos

Project Management

Change Management

Leadership

Team Building

Behavioral Healthcare experience

EMR experience

Educación

Bachelor's degree or higher in a related field

Descripción del empleo

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple healthcare software accounts, align with customer needs, and coordinate with sales and product teams to improve adoption and satisfaction.

This remote role supports customers across time zones (Mountain/Central aligned) and may require up to 20% travel. You will champion retention and ensure a consistently high Customer Satisfaction rating.