Remote Spanish-Speaking Healthcare Customer Success Manager

Streamline Healthcare Solutions; Salem (NH); Remoto; USD 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensuring satisfaction and advocate for customers. You will coordinate across teams to deliver exceptional experiences and align with Mountain or Central time to support those zones from a remote US base.

The role emphasizes understanding customer needs, driving renewals, and facilitating adoption of additional modules to boost efficiency and retention.

Competenze

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Willingness to travel up to 20%.

Mansioni

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Conoscenze

Project Management

Change Management

Leadership

Team Building

Customer Success

Account Management

Formazione

Bachelor's degree or higher in a related field

Descrizione del lavoro

Streamline Healthcare Solutions is seeking a Customer Success Manager to manage multiple customer accounts, ensuring satisfaction and advocate for customers. You will coordinate across teams to deliver exceptional experiences and align with Mountain or Central time to support those zones from a remote US base.

The role emphasizes understanding customer needs, driving renewals, and facilitating adoption of additional modules to boost efficiency and retention.