Spanish Bilingual Customer Support Agent

AllianceOne Incorporated; Orlando (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

PTO

Optional Daily Pay

EAP

401k after 90 days

Much more!

Job summary

AllianceOne Incorporated, a Teleperformance subsidiary, is seeking a Spanish bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds from Maitland, FL. The role supports a global leader in contact center management with a strong values-driven culture.

Salary is $20.50/hour with benefits including health insurance, HSA/FSA, PTO, daily pay option, EAP, 401(k) after 90 days. Training schedules run weekdays; weekend shifts rotate.

Qualifications

• Spanish bilingual required (written and spoken)
• Prior customer service experience; high-volume call center is a plus
• Professional verbal and written communication skills
• Outstanding attendance and work ethic
• Ability to navigate multiple systems while speaking with customers
• Self-motivated, problem solver and use of critical thinking
• Good typing/keyboard skills (a test will be given)
• Ability to work professionally with a diverse customer base
• Works well in a team setting
• Criminal background check and drug test required
• Vehicle tag check will be done; toll violations must be paid before employment

Responsibilities

• Identify and assess customer needs quickly and take appropriate actions
• Respond to customers politely and courteously
• Demonstrate patience, empathy, and sincerity in voice and words
• Establish rapport over the phone and stay positive while following guidelines
• Express thoughts clearly and succinctly
• Inspire confidence and positively influence others' actions
• Communicate unpleasant information tactfully
• Meet productivity, schedule adherence, and quality standards
• Be flexible and adapt to change
• Participate in special projects as required

Skills

Bilingual (Spanish)

Customer service

Communication

Teamwork

Attendance

Problem solving

Typing

Diversity inclusivity

Adaptability

Multitasking

Job description

AllianceOne Incorporated, a Teleperformance subsidiary, is seeking a Spanish bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds from Maitland, FL. The role supports a global leader in contact center management with a strong values-driven culture.

Salary is $20.50/hour with benefits including health insurance, HSA/FSA, PTO, daily pay option, EAP, 401(k) after 90 days. Training schedules run weekdays; weekend shifts rotate.