Customer Service Agent – English or Spanish Bilingual

AllianceOne Inc.; Orlando (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) after 90 days

Paid Time Off

Optional Daily Pay

Employee Assistance Program

Job summary

AllianceOne is hiring a Spanish bilingual Customer Service Agent in Maitland, FL. The role handles inbound calls for account inquiries, toll invoices, technical support, and DMV holds, with English and Spanish pay rates listed.

Excellent communication and empathy are required to deliver world-class service and compliance with client guidelines. The position offers health benefits, 401k after 90 days, paid time off, and potential for career growth.

Qualifications

• Bilingual Spanish required; English proficiency may be needed for some calls.
• Experience in high-volume customer service environments preferred.
• Strong communication, listening, and problem solving skills.

Responsibilities

• Identify customer needs quickly and take appropriate steps to assist.
• Respond to customers in a polite and courteous manner.
• Project patience and empathy in voice tone and words.
• Establish rapport and maintain a positive, helpful attitude on calls.
• Meet productivity, schedule adherence and quality standards.
• Support training and participate in special projects as needed.

Skills

Spanish bilingual

Customer service experience

Verbal and written communication

Attendance & work ethic

Typing / keyboard skills

Team player

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.Job Description:As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.PAY: English $20.00/ hourSpanish Bilingual $20.50/hourLOCATION: Maitland, FL 32751HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)TRAINING SCHEDULE (1st 2 weeks): Monday- Friday 10:45 am- 7:15 pmBENEFITS:Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.RESPONSIBILITIES:Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needsResponding to customers in a polite and courteous mannerProjecting patience, empathy, caring and sincerity in voice tone and wordsEstablishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulationsExpress thoughts and information clearly and succinctlyInspiring confidence and positively influence the behavior, actions, and thoughts of othersCommunicating unpleasant or negative information in a tactful mannerConsistently meet established productivity, schedule adherence, and quality standardsBe flexible, adjust quickly, and react positively to changeSpecial projects as requiredQUALIFICATIONS:Spanish Bilingual RequiredPrior customer service experience (high volume call center experience is a plus)Professional verbal and written communication skillsOutstanding attendance & work ethicStrong ability to navigate multiple systems while speaking with customersMust be self-motivated, problem solver and use critical thinkingGood typing/keyboarding skills (a test will be given)Ability and openness to work professionally with a diverse customer baseWorks well in team settingA criminal background check and drug test are requiredVehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail]?Please review our privacy notice available at the following www.allianceoneinc.com/careersFor additional information on AllianceOne visit our website at www.allianceoneinc.com