Remote Spanish Bilingual Customer Service Agent

AllianceOne; United States; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

Paid Time Off

Optional Daily Pay

EAP

401k after 90 days

Job summary

AllianceOne is hiring a Spanish Bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds. Competitive hourly pay is offered for English and Spanish bilingual agents, with remote-style scheduling and consistent training.

The role emphasizes empathy, professionalism, and the ability to navigate multiple systems while delivering exceptional service to clients. Benefits are provided, and background checks are required.

Qualifications

• Spanish bilingual required.
• High-volume call center experience is a plus.
• Professional verbal and written communication skills.
• Outstanding attendance & work ethic.
• Good typing/keyboard skills.
• Ability to work with a diverse customer base.

Responsibilities

• Identify and assess customer needs and take appropriate action steps.
• Respond to customers in a polite and courteous manner.
• Demonstrate patience, empathy, and sincerity in voice and words.
• Establish rapport quickly and remain positive while following client guidelines.
• Express thoughts clearly and succinctly.
• Inspire confidence and positively influence customer behavior.
• Convey difficult information in a tactful manner.
• Meet productivity, schedule adherence and quality standards.
• Be flexible and adapt quickly to changes.
• Complete special projects as required.

Skills

Spanish bilingual

Customer service

Active listening

Typing

Professional communication

Job description

AllianceOne is hiring a Spanish Bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds. Competitive hourly pay is offered for English and Spanish bilingual agents, with remote-style scheduling and consistent training.

The role emphasizes empathy, professionalism, and the ability to navigate multiple systems while delivering exceptional service to clients. Benefits are provided, and background checks are required.