Customer Service Experts - Spanish Bilingual

AllianceOne Incorporated; Port Saint Lucie (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

HSA/FSA plans

Generous Paid Time Off

EAP

401(k) after 90 days

Job summary

AllianceOne Incorporated is seeking a Customer Service Expert for its Port St. Lucie team. In this role, you will handle inbound calls from patients, resolving account issues and negotiating payment options.

The ideal candidate will have prior customer service experience and strong verbal communication skills, ideally bilingual in Spanish and English. Benefits include health insurance, generous paid time off, and a competitive hourly wage of $17, or $17.50 for bilingual candidates.

Qualifications

• Prior experience in customer service or call center roles is preferred.
• Spanish and English bilingualism is a plus.
• Excellent verbal communication skills are essential.
• Basic computer proficiency is required.
• Capable of multitasking during calls.

Responsibilities

• Receive inbound calls from patients.
• Resolve account issues and negotiate solutions.
• Provide accurate information based on guidelines.
• Maintain professionalism during phone interactions.

Skills

Prior customer service or call center experience

Bilingual in Spanish and English (preferred)

Strong verbal communication skills

Basic computer knowledge

Ability to multitask

Openness to work with a diverse customer base

Ability to work well in teams

Job description

Job Overview

AllianceOne, a subsidiary of Teleperformance, is looking for a Customer Service Expert to join our Port St. Lucie team. In this role, you will receive inbound calls from patients, solve account issues, negotiate solutions, and help patients find the best payment options and assist with transactions.

Responsibilities

• Receive inbound calls from patients.
• Resolve account issues and negotiate payment solutions.
• Provide accurate information following client and company guidelines.
• Maintain a professional phone presence and strong communication skills.

Qualifications

• Prior customer service or call center experience.
• Bilingual in Spanish and English (preferred).
• Strong verbal communication skills with a professional phone presence.
• Basic computer knowledge and ability to multitask while speaking and typing.
• Openness to work with a diverse customer base and ability to work well in team settings.

Work Schedule

Training: 1 week, Monday through Friday, 9am–5:30pm. Shifts range from 7am to 11pm, 7 days a week. Shift preferences accepted based on availability and business needs.

Location

Port St. Lucie, FL 34952 (onsite).

Pay and Benefits

Pay: $17/hour.

Bilingual Pay: $17.50/hour.

Benefits include Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off, EAP, 401(k) after 90 days, and more. You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

Equal Opportunity

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].