Bilingual Toll Pass Support Agent (Remote)

AllianceOne; Orlando (FL); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

401k after 90 days

Paid Time Off

Descripción de la vacante

AllianceOne is hiring a Visitor Toll Pass Customer Service Agent in Orlando to handle calls and emails, manage payments and maintain transponder operations. You will support daily project activities and ensure accurate processing in a fast-paced toll environment.

Requirements include a high school diploma, at least one year in a call center or customer support role, and a valid Florida driver's license. Travel to CX HQ and downtown office may be required.

Formación

• One year of call center or customer support experience.
• Experience handling customer emails.
• Valid State of Florida driver's license.

Responsabilidades

• Answer VTP phone calls and emails.
• Create case actions and resolve disputes or adjustments.
• Report daily tasks such as transponder management and payments.
• Follow toll-system procedures and compliance standards.

Conocimientos

Call center experience

Bilingual (Spanish/English)

Customer service

Phone & email support

Educación

High school diploma or equivalent

Descripción del empleo

AllianceOne is hiring a Visitor Toll Pass Customer Service Agent in Orlando to handle calls and emails, manage payments and maintain transponder operations. You will support daily project activities and ensure accurate processing in a fast-paced toll environment.

Requirements include a high school diploma, at least one year in a call center or customer support role, and a valid Florida driver's license. Travel to CX HQ and downtown office may be required.