Hybrid Toll Pass Support Agent (Spanish Bilingual)

Aliance one; Orlando (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vison

HSA/FSA plans

Generous PTO

401k after 90 days

Job summary

AllianceOne is hiring a Visitor Toll Pass Customer Service Agent in Orlando, FL. The role handles phone and email inquiries, processes payments, and maintains transponder operations with some travel between locations. Spanish bilingual is preferred but not required.

Full-time position with benefits including health, retirement, PTO, and optional daily pay. Must have a valid Florida driver’s license and be able to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum high school degree (or equivalent).
• One year of call center or customer support experience, preferably handling emails.

Responsibilities

• Answer VTP phone calls and emails.
• Create case management actions and resolve disputes & adjustments.
• Manage payment processing and account maintenance.
• Maintain compliance with toll system procedures and KPI metrics.
• Travel between CFX headquarters and Orlando office as needed.

Skills

Bilingual Spanish/English

Customer service

Phone support

Communication skills

Education

High school diploma or equivalent

Job description

AllianceOne is hiring a Visitor Toll Pass Customer Service Agent in Orlando, FL. The role handles phone and email inquiries, processes payments, and maintains transponder operations with some travel between locations. Spanish bilingual is preferred but not required.

Full-time position with benefits including health, retirement, PTO, and optional daily pay. Must have a valid Florida driver’s license and be able to work a flexible schedule including weekends and holidays.