Bilingual Spanish Customer Service Agent - Inbound Calls

AllianceOne Inc.; Orlando (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) after 90 days

Paid Time Off

Optional Daily Pay

Employee Assistance Program

Job summary

AllianceOne is hiring a Spanish bilingual Customer Service Agent in Maitland, FL. The role handles inbound calls for account inquiries, toll invoices, technical support, and DMV holds, with English and Spanish pay rates listed.

Excellent communication and empathy are required to deliver world-class service and compliance with client guidelines. The position offers health benefits, 401k after 90 days, paid time off, and potential for career growth.

Qualifications

• Bilingual Spanish required; English proficiency may be needed for some calls.
• Experience in high-volume customer service environments preferred.
• Strong communication, listening, and problem solving skills.

Responsibilities

• Identify customer needs quickly and take appropriate steps to assist.
• Respond to customers in a polite and courteous manner.
• Project patience and empathy in voice tone and words.
• Establish rapport and maintain a positive, helpful attitude on calls.
• Meet productivity, schedule adherence and quality standards.
• Support training and participate in special projects as needed.

Skills

Spanish bilingual

Customer service experience

Verbal and written communication

Attendance & work ethic

Typing / keyboard skills

Team player

Job description

AllianceOne is hiring a Spanish bilingual Customer Service Agent in Maitland, FL. The role handles inbound calls for account inquiries, toll invoices, technical support, and DMV holds, with English and Spanish pay rates listed.

Excellent communication and empathy are required to deliver world-class service and compliance with client guidelines. The position offers health benefits, 401k after 90 days, paid time off, and potential for career growth.