Customer Service Agent – English or Spanish Bilingual

AllianceOne; United States; À distance; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health Insurance (Medical/Dental/Visa)

HSA/FSA plans

Paid Time Off

Optional Daily Pay

EAP

401k after 90 days

Résumé du poste

AllianceOne is hiring a Spanish Bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds. Competitive hourly pay is offered for English and Spanish bilingual agents, with remote-style scheduling and consistent training.

The role emphasizes empathy, professionalism, and the ability to navigate multiple systems while delivering exceptional service to clients. Benefits are provided, and background checks are required.

Qualifications

• Spanish bilingual required.
• High-volume call center experience is a plus.
• Professional verbal and written communication skills.
• Outstanding attendance & work ethic.
• Good typing/keyboard skills.
• Ability to work with a diverse customer base.

Responsabilités

• Identify and assess customer needs and take appropriate action steps.
• Respond to customers in a polite and courteous manner.
• Demonstrate patience, empathy, and sincerity in voice and words.
• Establish rapport quickly and remain positive while following client guidelines.
• Express thoughts clearly and succinctly.
• Inspire confidence and positively influence customer behavior.
• Convey difficult information in a tactful manner.
• Meet productivity, schedule adherence and quality standards.
• Be flexible and adapt quickly to changes.
• Complete special projects as required.

Connaissances

Spanish bilingual

Customer service

Active listening

Typing

Professional communication

Description du poste

Remote

Job Description

As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.

At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

PAY: English $20.00/ hour
Spanish Bilingual $20.50/hour

LOCATION: Maitland, FL 32751

HOURS: Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM

*In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)

TRAINING SCHEDULE (1st 2 weeks): Monday- Friday 10:45 am- 7:15 pm

BENEFITS

Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

RESPONSIBILITIES

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

QUALIFICATIONS

• Spanish Bilingual Required
• Prior customer service experience (high volume call center experience is a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Good typing/keyboarding skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins.