Customer Service Agent – English or Spanish Bilingual

AllianceOne Incorporated; Orlando (FL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA

PTO

Optional Daily Pay

EAP

401k after 90 days

Much more!

Job summary

AllianceOne Incorporated, a Teleperformance subsidiary, is seeking a Spanish bilingual Customer Service Agent to handle inbound calls for accounts, toll invoices, technical assistance, and DMV holds from Maitland, FL. The role supports a global leader in contact center management with a strong values-driven culture.

Salary is $20.50/hour with benefits including health insurance, HSA/FSA, PTO, daily pay option, EAP, 401(k) after 90 days. Training schedules run weekdays; weekend shifts rotate.

Qualifications

• Spanish bilingual required (written and spoken)
• Prior customer service experience; high-volume call center is a plus
• Professional verbal and written communication skills
• Outstanding attendance and work ethic
• Ability to navigate multiple systems while speaking with customers
• Self-motivated, problem solver and use of critical thinking
• Good typing/keyboard skills (a test will be given)
• Ability to work professionally with a diverse customer base
• Works well in a team setting
• Criminal background check and drug test required
• Vehicle tag check will be done; toll violations must be paid before employment

Responsibilities

• Identify and assess customer needs quickly and take appropriate actions
• Respond to customers politely and courteously
• Demonstrate patience, empathy, and sincerity in voice and words
• Establish rapport over the phone and stay positive while following guidelines
• Express thoughts clearly and succinctly
• Inspire confidence and positively influence others' actions
• Communicate unpleasant information tactfully
• Meet productivity, schedule adherence, and quality standards
• Be flexible and adapt to change
• Participate in special projects as required

Skills

Bilingual (Spanish)

Customer service

Communication

Teamwork

Attendance

Problem solving

Typing

Diversity inclusivity

Adaptability

Multitasking

Job description

About the Role

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

As a Spanish Bilingual Customer Service Agent, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds. At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.

Compensation & Location

PAY: $20.50/hour

LOCATION: Maitland, FL 32751

Hours

Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM. In addition to Sunday, you will also have one of the following weekdays off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs).

Training Schedules

TRAINING SCHEDULE (1st 2 weeks): Monday- Friday 10:45 am- 7:15 pm

Benefits

• Health Insurance (Medical/Dental/Vision)
• HSA/FSA plans
• Generous Paid Time Off package
• Optional Daily Pay
• EAP
• 401k after 90 days
• Much more!

You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

Responsibilities

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Special projects as required

Qualifications

• Spanish Bilingual Required
• Prior customer service experience (high volume call center experience is a plus)
• Professional verbal and written communication skills
• Outstanding attendance & work ethic
• Strong ability to navigate multiple systems while speaking with customers
• Must be self-motivated, problem solver and use critical thinking
• Good typing/keyboarding skills (a test will be given)
• Ability and openness to work professionally with a diverse customer base
• Works well in team setting
• A criminal background check and drug test are required
• Vehicle tag check will be done, and any outstanding toll violations must be paid before your employment with us begins

Culture & Values

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.