Spanish-Speaking Customer Service Specialist (Inbound)

AllianceOne Incorporated; Port Saint Lucie (FL); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

HSA/FSA plans

Generous Paid Time Off

EAP

401(k) after 90 days

Job summary

AllianceOne Incorporated is seeking a Customer Service Expert for its Port St. Lucie team. In this role, you will handle inbound calls from patients, resolving account issues and negotiating payment options.

The ideal candidate will have prior customer service experience and strong verbal communication skills, ideally bilingual in Spanish and English. Benefits include health insurance, generous paid time off, and a competitive hourly wage of $17, or $17.50 for bilingual candidates.

Qualifications

• Prior experience in customer service or call center roles is preferred.
• Spanish and English bilingualism is a plus.
• Excellent verbal communication skills are essential.
• Basic computer proficiency is required.
• Capable of multitasking during calls.

Responsibilities

• Receive inbound calls from patients.
• Resolve account issues and negotiate solutions.
• Provide accurate information based on guidelines.
• Maintain professionalism during phone interactions.

Skills

Prior customer service or call center experience

Bilingual in Spanish and English (preferred)

Strong verbal communication skills

Basic computer knowledge

Ability to multitask

Openness to work with a diverse customer base

Ability to work well in teams

Job description

AllianceOne Incorporated is seeking a Customer Service Expert for its Port St. Lucie team. In this role, you will handle inbound calls from patients, resolving account issues and negotiating payment options.

The ideal candidate will have prior customer service experience and strong verbal communication skills, ideally bilingual in Spanish and English. Benefits include health insurance, generous paid time off, and a competitive hourly wage of $17, or $17.50 for bilingual candidates.