Spa Supervisor

Jobs2Web; Newport Beach (CA); On-site; USD 48,000 - 75,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA, seeks a Front Office Supervisor to coordinate the Guest Services team at our luxury spa. You will schedule front desk staff, ensure service quality within budgeted guidelines, and support ongoing training.

Responsibilities include handling guest inquiries, enforcing compliance with city/state regulations, educating guests about services, promoting spa offerings, and leading a collaborative team to create unmatched guest experiences.

Qualifications

• One to Two years experience at a Luxury Spa.
• Management or supervisory experience preferred.
• Ideal background in the hospitality industry, customer service, administrative, sales, office management.

Responsibilities

• Take responsibility for guest inquiries/problems.
• Insuring Therapist and other employees are compliant with City of Newport Beach Municipal Code, State Licenses and Permit to operate a Spa / Salon business.
• Properly educate guests in regards to services and products offered.
• Maintain a co-operative team attitude with co-workers.
• Promote Spa and all serviced products and programs.
• Lead team to create unparalleled guests experiences.
• Assist with reviews, inventory controls.

Skills

Guest relations

Team leadership

Staff training

Budget awareness

Job description

Select how often (in days) to receive an alert:

Responsible for the involvement of hiring, training; scheduling the Front Office Receptionists/Cashiers to provide maximum service to guests within budgeted guidelines, reviews, disciplinary actions, and the development of the treatment program.

• Take responsibility for guest inquiries/problems.
• Insuring Therapist and other employees are compliant with City of Newport Beach Municipal Code, State Licenses and Permit to operate a Spa / Salon business.
• Properly educate guests in regards to services and products offered.
• Maintain a co-operative team attitude with co-workers.
• Promote Spa and all serviced products and programs.
• Lead team to create unparalleled guests experiences.
• Assist with reviews, inventory controls.

Additional Qualifications

• Ability to prioritize and organize work assignments.
• Ability to remain calm and courteous with demanding / difficult guest / employees and / or situations.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgement.
• Ability to be consistent in job performance and attitude.
• Ideal background in the hospitality industry, customer service, administrative, sales, office management.
• Previous guest relations training a plus.
  

Minimum Qualifications / Other Expectations:

• One to Two years experience at a Luxury Spa.
• Management or supervisory experience preferred.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.