Asst. General Manager

Jobs2Web; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA seeks an experienced Lounge/Outlets Manager to lead daily operations, guest service and staff performance across its upscale dining and beverage venues. You will steward service standards, manage scheduling, and coordinate with chefs and F&B leadership to deliver memorable experiences.

Candidates should have a college degree in hotel/restaurant management, 1–2 years front-of-house F&B management, and strong English communication.

Qualifications

• Excellent reading, writing and oral proficiency in English.
• College degree, preferable in hotel and restaurant management.
• Thorough knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting
• 1-2 years front of house food and beverage management experience

Responsibilities

• Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for dining or beverage service.
• Hire, train, supervise and discipline all outlet staff as necessary to insure a smooth operation.
• Maintain a friendly yet unobtrusive manner with all guests.
• Possess a management ability that ensures a successful handling of the lounge.
• Forecast covers and revenues and then schedule accordingly.
• Prepare staff schedule which allow for appropriate service while controlling labor costs and overtime.
• Communicate with other departments to ensure a supporting team of professionals.
• Promote teamwork and foster a harmonious working climate.
• Promote good public relations and handle complaints or concerns of guests.
• Handle inventories and utilize the computer system in ringing, printing and closing checks as well as shift reports.
• Respond properly in any hotel emergency or safety situations.
• Handle all tasks or projects as assigned by hotel management and staff.

Skills

English proficiency

F&B management

Cost control

Menu writing

Staff supervision

Education

College degree in hotel/restaurant management

Job description

Select how often (in days) to receive an alert:

• The ability to develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for dining or beverage service;
• The ability to hire, train, supervise and discipline all outlet staff as necessary to insure a smooth operation;
• The ability to maintain a friendly yet unobtrusive manner with all guests;
• The ability to possess a management ability that ensures a successful handling of the lounge;
• The ability to anticipate, in advance, all materials and supplies and assure their availability;
• The ability to contract usage of all food and beverage items and appropriate usage of equipment, tools and service equipment;
• The ability to oversee daily conditions of all physical facilities and equipment in the lounge, makes recommendations for corrections and improvements as needed;
• The ability to prepare staff schedule which allow for appropriate service while controlling labor costs and overtime;
• The ability to communicate with other departments to ensure a supporting team of professionals;
• The ability to communicate with the Chef and Food & Beverage Director to discuss menus, marketing strategies and guest comments and concerns;
• The ability to ensure a safe working environment for all employees within the lounge;
• The ability to forecast covers and revenues and then schedule accordingly;
• The ability to develop all staff for future advancement, the ability to recommend salary adjustments, transfers, promotions and dismissals;
• The ability to prepare daily and weekly payroll as required by the Controller;
• The ability to understand all food and beverage items offered, including ingredients, methods of preparation and proper service;
• The ability to complete and conduct performance evaluations for all employees;
• The ability to maintain a daily log for communication between lounge staff and with upper management;
• The ability to attend and participate in all required meetings;
• The ability to promote teamwork and foster a harmonious working climate;
• The ability to promote good public relations and handle complaints or concerns of guests;
• The ability to handle all inventories directly involved with the operation of the lounge;
• The ability to utilize the computer system in ringing, printing and closing checks as well as shift reports;
• The ability to recognize and address potential intoxicated, disruptive or undesirable guest;
• The ability to process a guest walk out;
• Te ability to properly handle and report employee and guest accidents;
• The ability to respond properly in any hotel emergency or safety situations;
• The ability to perform other tasks or projects as assigned by hotel management and staff.

Minimum Qualifications / Other Expectations:

• Excellent reading, writing and oral proficiency in the English language
• College degree, preferable in hotel and restaurant management
• Thorough knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting
• 1-2 years front of house food and beverage management experience

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they've left. It's an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.