Spa Receptionist

Jobs2Web; Newport Beach (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Fashion Island Hotel in Newport Beach, CA is seeking a Spa Receptionist to provide friendly, professional clerical and guest services support in our spa and hotel environment.

You will greet guests, answer phones, manage reservations, and coordinate with spa staff to ensure personalized service for VIPs and all guests while maintaining the hotel's high standards.

Excellent communication, multitasking, and a polished appearance are essential to succeed in this role.

Qualifications

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Minimum typing speed of 40 WPM.
• Previous clerical experience, preferably in a hotel/resort environment.

Responsibilities

• Greet guests and answer phones; manage reservations and messages.
• Operate credit card machines per procedures.
• Set up and handle gift certificates.
• Stock office supplies for reception.
• Update daily log and communicate to staff.
• Address guest requests promptly and professionally.
• Represent a friendly, professional image to guests.
• Refer guest complaints to management per policy.
• Ensure staff are informed of special needs.
• Follow lost and found and safety procedures.

Skills

Effective communication

Second language proficiency

Typing speed 40 WPM

Job description

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The Spa Receptionist is responsible for providing clerical and administrative support for the Spa. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Spa Receptionist must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

• Provide full clerical support, including greeting guests, answering phones, checking reservations, taking messages, making copies and processing the outgoing mail.
• Understand and follow the procedures for using credit card machines.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the reception desk.
• Update the daily log and communicate relevant information to the staff.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.
• Ensure all appropriate staff are informed of guests’ special needs and requests.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Minimum typing speed of 40 WPM.
• Previous clerical experience, preferably in a hotel/resort environment.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Ability to work with management staff and other employees in a professional manner.

With stunning city and harbor views, impeccably designed guest rooms and suites, more than 23,000 feet of event space including the largest ballroom in Newport Beach and much more - Fashion Island Hotel is in the center of it all.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.