Front Desk Agent - Overnight

Jobs2Web; Newport Beach (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA, is seeking an energetic concierge to greet guests, assist with check-in, accompany to rooms, and help with reservations and local recommendations to ensure an exceptional stay.

Responsibilities include preregistration, handling safe deposit boxes, coordinating tickets and dining, posting charges, and delivering high‑level service with politeness and attention to detail; hospitality experience preferred.

Qualifications

• Guest service experience in hospitality preferred.
• Excellent communication and organizational skills.
• Strong attention to detail and multitasking ability.
• Team player with professional demeanor.
• Second language proficiency is a plus.

Responsibilities

• Greet guests, check them in, accompany to rooms, and manage luggage.
• Assist preregistration of rooms for reservations.
• Issue and close safe deposit boxes used by guests.
• Handle hotel emergencies and safety procedures.
• Perform night audit duties and complete the overnight checklist.
• Provide local recommendations and assist with tickets, dining, and transportation.
• Post charges and verify payments to guest accounts.
• Maintain accurate cash handling.
• Use hotel computer systems and phones effectively.
• Support other departments as a strong team player.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Second language

Job description

Select how often (in days) to receive an alert:

Provide an energetic, outgoing, upbeat and technology savvy experience for all of our guests. From the time our guests arrive, you will be responsible for greeting them, checking them in, accompanying them to their rooms, delivering their luggage, and acting in a concierge role to accommodate special requests, offer suggestions of the "happenings" in the hotel or surrounding area to ensure they enjoy their stay.

• Assisting in preregistration of rooms for reservations.
• Issuing and closing safe deposit boxes used by guests.
• Handle any hotel emergency and safety situation utilizing proper communication and operating procedures of the hotel.
• Perform night audit duties and adhere / complete Night Audit checklist during the overnight shift.
• Maintaining knowledge of current events, activities, hours of operation and dining options currently available.
• Helping guests with buying tickets to shows, local attractions, making reservations at restaurants, getting a rental car or hailing a taxi.
• Follow check in/out, money handling and billing procedures, to include:
• Posting charges to guest accounts as required.
• Verifying payment for stay charges, including incidentals, by obtaining credit information.
• Providing accurate statements and collecting all payments due.
• Accurate accounting of cash bank.
• Able to successfully handle a variety of technology:
• Hotel computer equipment, systems and software.
• Phones: answering incoming calls, utilizing switchboard, assisting guests with local and long distance calls, wake-up calls.
• Paging, radio and ear piece equipment.

Minimum Qualifications / Other Expectations:

• Previous customer service experience required, including the ability to work in an environment providing a high level of customer service to guests, with discretion and professionalism.
• Excellent communication and organizational skills.
• Strong attention to detail and the ability to handle multiple tasks.
• Be a strong team player and partner with management and other employees in a professional manner.
• Respond to hotel emergency or safety situation based on hotel standards.
• Proficiency in a second language preferred.
• Experience in the hospitality industry or similar industry is preferred.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.