Spa Receptionist (Part Time)

Jobs2Web; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA, seeks a Spa Receptionist to provide clerical and administrative support at the front desk and greet guests with professionalism.

You will answer phones, check reservations, take messages, process mail, manage gift certificates, stock supplies, update the daily log, and ensure requests are answered promptly while maintaining discretion and a high level of personalized service for guests of high social standing.

Qualifications

• Ability to communicate effectively.
• Typing speed of 40 WPM or faster.
• Experience in a hotel/resort environment is preferred.
• Demonstrates discretion and professionalism in handling guest information.

Responsibilities

• Greet guests and provide full clerical support at the front desk.
• Answer phones, check reservations, take messages, and process outgoing mail.
• Understand and follow procedures for using credit card machines.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the reception desk.
• Update the daily log and communicate relevant information to staff.
• Ensure guest requests are answered promptly and handled appropriately.
• Refer guest complaints to management and inform staff of any special needs.

Skills

Effective communication

Multilingual

Customer service

Attention to detail

Education

High School Diploma

Tools

MS Office

Job description

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The Spa Receptionist is responsible for providing clerical and administrative support for the Spa. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Spa Receptionist must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties:

• Provide full clerical support, including greeting guests, answering phones, checking reservations, taking messages, making copies and processing the outgoing mail.
• Understand and follow the procedures for using credit card machines.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the reception desk.
• Update the daily log and communicate relevant information to the staff.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Refer guest complaints related to Spa activities or treatments to management staff in accordance with departmental policies and procedures.
• Ensure all appropriate staff are informed of guests’ special needs and requests.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.
  

Minimum Qualifications:

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Minimum typing speed of 40 WPM.
• Previous clerical experience, preferably in a hotel/resort environment.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Ability to work with management staff and other employees in a professional manner.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.