Security Officer

Jobs2Web; Newport Beach (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Irvine Company’s The Resort at Pelican Hill is seeking a Security Officer to provide protective and enforcement services in a courteous manner for guests and staff. Responsibilities include reviewing guest arrivals, assisting with directions, and maintaining a safe, secure environment across resort facilities.

This role requires CPR/First Aid/Life Saving certifications, strong communication, discretion with high-profile guests, and the ability to handle multiple tasks while documenting

Qualifications

• Ability to communicate effectively.
• Possess current CPR, First Aid and Life Saving certifications.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent verbal and written communication skills.
• Knowledge of and experience using computer programs, such as Microsoft Word, Excel and Outlook.
• Experience working in an environment providing a high level of customer service to guests with discretion and professionalism.
• Ability to work with management staff and other employees in a professional manner.

Responsibilities

• Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
• Provide accurate information when answering requests for directions, hours of operation for facilities, emergency instructions and other related issues.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Perform life safety techniques, such as CPR, as needed.
• Assist guests with door lock problems.
• Patrol interior and exterior areas of resort and confront any persons or situations that require investigations.
• Document incidents and/or accidents that occur during shift and provide clear, concise written reports.
• Implement company policies, procedures and instructions regarding the safety and security of guests, employees and the resort.
• Follow all procedures when responding to any hotel emergency or safety situation.

Skills

Communication

CPR First Aid Life Saving

Attention to detail

Multitasking

Verbal & written communication

MS Word Excel Outlook

Customer service

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Select how often (in days) to receive an alert:

The Security Officer is responsible for providing protective and enforcement functions in a courteous manner when faced with emergencies, undesired conduct, disturbances and threats to life and property. They maintain a safe and secure environment for guests and employees and must conduct themselves in a professional manner at all times to reflect the high standards of the company.

Responsibilities include:

Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.

Provide accurate information when answering requests for directions, hours of operation for facilities, emergency instructions and other related issues.

Project an image of friendliness, professionalism and willingness to provide personalized services to guests.

Perform life safety techniques, such as CPR, as needed.

Assist guests with door lock problems.

Patrol interior and exterior areas of resort and confront any persons or situations that require investigations.

Document incidents and/or accidents that occur during shift and provide clear, concise written reports.

Implement company policies, procedures and instructions regarding the safety and security of guests, employees and the resort.

Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications:

Ability to communicate effectively.

Possess current CPR, First Aid and Life Saving certifications.

Strong attention to detail and the ability to handle multiple tasks.

Excellent verbal and written communication skills.

Knowledge of and experience using computer programs, such as Microsoft Word, Excel and Outlook.

Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.

Ability to work with management staff and other employees in a professional manner.

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.