Spa Receptionist & Guest Services Coordinator

Jobs2Web; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA, seeks a Spa Receptionist to provide clerical and administrative support at the front desk and greet guests with professionalism.

You will answer phones, check reservations, take messages, process mail, manage gift certificates, stock supplies, update the daily log, and ensure requests are answered promptly while maintaining discretion and a high level of personalized service for guests of high social standing.

Qualifications

• Ability to communicate effectively.
• Typing speed of 40 WPM or faster.
• Experience in a hotel/resort environment is preferred.
• Demonstrates discretion and professionalism in handling guest information.

Responsibilities

• Greet guests and provide full clerical support at the front desk.
• Answer phones, check reservations, take messages, and process outgoing mail.
• Understand and follow procedures for using credit card machines.
• Set up and handle gift certificates.
• Requisition and stock office supplies for the reception desk.
• Update the daily log and communicate relevant information to staff.
• Ensure guest requests are answered promptly and handled appropriately.
• Refer guest complaints to management and inform staff of any special needs.

Skills

Effective communication

Multilingual

Customer service

Attention to detail

Education

High School Diploma

Tools

MS Office

Job description

The Resort at Pelican Hill in Newport Beach, CA, seeks a Spa Receptionist to provide clerical and administrative support at the front desk and greet guests with professionalism.

You will answer phones, check reservations, take messages, process mail, manage gift certificates, stock supplies, update the daily log, and ensure requests are answered promptly while maintaining discretion and a high level of personalized service for guests of high social standing.